Data Quality Specialist

Summary

Join Turnitin's Data Stewardship team as a Data Quality Specialist! This critical role ensures data accuracy and consistency across systems. You will manage account records, standardize data processes, and support strategic decision-making. Reporting to the Director of Business Intelligence, you'll focus on account merging, data deduplication, and developing standard operating procedures. You'll also contribute to TAM tracking and collaborate with various teams. This position requires exceptional attention to detail and experience managing customer data. Turnitin offers a competitive Total Rewards package including generous time off, health and wellness programs, and a remote-centric culture.

Requirements

• Experience: 2+ years in data stewardship, data governance, business intelligence, or sales operations
• Must have experience managing or cleaning customer data to maintain high-quality records
• Must have a high standard for data quality and an exceptional attention to detail
• Experience developing and documenting standard operating procedures (SOPs)
• Ability to work cross-functionally and drive alignment on data initiatives
• Comfortable with Microsoft Excel

Responsibilities

• Maintain and improve account data quality, ensuring accurate and consistent records
• Ensure uniformity in account and contact details by maintaining standardized data formats and naming conventions
• Identify, assess, and execute account merging and deduplication efforts to streamline records
• Maintain correct parent-child account structures and ensure proper account hierarchy relationships
• Collaborate with Sales, Finance, Marketing, and Business Intelligence teams to align account structures across platforms
• Develop and implement SOPs for account management and data tracking
• Enforce data governance rules and policies to ensure consistency, accuracy, and compliance across systems
• Establish best practices for handling account updates, merges, and data validation
• Monitor data governance compliance and proactively address inconsistencies
• Support the development and maintenance of TAM models to ensure accurate market sizing
• Work closely with cross-functional teams to refine TAM methodologies and align with business strategies
• Create and manage tracking mechanisms for monitoring TAM shifts and insights
• Partner with Business Intelligence, Sales Ops, and Business Systems to ensure data integrity
• Identify opportunities to automate and enhance account and TAM management processes
• Provide insights and recommendations based on data trends and analysis

Preferred Qualifications

• Experience with hierarchical structures and customer families is a big plus, especially in maintaining parent-child account relationships and ensuring data consistency
• Familiarity with CRM platforms (Salesforce preferred) or MDM platforms is beneficial
• Experience with tools like Tableau or Power BI is helpful but not required

Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*