Trainer Quality Specialist

Summary

Join Learnlight, an EdTech company, as a Trainer Quality Specialist working remotely full-time and reporting to the Head of Trainer Quality. You will directly impact the quality of training delivered by monitoring trainer performance, addressing low ratings and complaints, and implementing improvement plans. Collaboration with the Trainer Support team and other stakeholders is crucial. This role involves maintaining toolkits and workflows, keeping accurate records, and potentially terminating trainer contracts. Learnlight offers a remote work culture, generous paid time off, professional development opportunities, and various community events and benefits.

Requirements

• Bachelor's degree in a relevant field (e.g., Education) with 2-3 years of experience in language training
• Advanced English skills (both written and spoken)
• Strong analytical skills to assess Trainers’ capabilities, identify areas for improvement, and analyze data effectively
• Excellent communication and interpersonal skills, with the ability to work collaboratively and handle challenging situations professionally
• Familiarity with e-learning platforms, digital training tools, and proficiency in Microsoft Office and other relevant software

Responsibilities

• Monitor and evaluate Trainers’ performance, addressing low ratings and complaints from learners and clients
• Identify low performers and implement improvement plans, providing feedback, guidance, and coaching
• Collaborate effectively with stakeholders from other departments and teams
• Maintain and update toolkits, workflows, and processes
• Keep accurate records of actions taken, including termination of trainer contracts if necessary

Preferred Qualifications

Additional languages

Benefits

• Remote work from home culture, with options to collaborate with colleagues in regional offices (if applicable)
• Generous paid time off including public and personal holidays and two company-wide days off per year to recharge
• Access to language learning, masterclasses and professional development opportunities with a culture of coaching and constructive feedback
• Virtual wellbeing sessions, team-building activities and informal social clubs
• Regular updates on our internal networking platform
• Our Intercultural Assessment provides valuable insights to help you build collaboration across diverse cultures
• Earn a bonus by referring talented professionals to join Learnlight through our referral program (conditions apply)