Data Quality Specialist

Summary

Join Turnitin's Data Stewardship team as a Data Quality Specialist, ensuring data accuracy and consistency across systems. You will manage account records, standardize data processes, and support strategic decision-making. This role involves account merging, data deduplication, developing standard operating procedures (SOPs), and contributing to TAM tracking methodologies. The ideal candidate possesses exceptional attention to detail, experience managing or cleaning customer data, and a strong understanding of data quality standards.

Requirements

• Experience: 2+ years in data stewardship, data governance, business intelligence, or sales operations
• Customer Data Expertise: Must have experience managing or cleaning customer data to maintain high-quality records. Experience with hierarchical structures and customer families is a big plus, especially in maintaining parent-child account relationships and ensuring data consistency
• Detail-Oriented: Must have a high standard for data quality and an exceptional attention to detail
• Process-Oriented: Experience developing and documenting standard operating procedures (SOPs)
• Collaboration: Ability to work cross-functionally and drive alignment on data initiatives
• Technical Skills: Comfortable with Microsoft Excel. Familiarity with CRM platforms (Salesforce preferred) or MDM platforms is beneficial

Responsibilities

• Maintain and improve account data quality, ensuring accurate and consistent records
• Ensure uniformity in account and contact details by maintaining standardized data formats and naming conventions
• Identify, assess, and execute account merging and deduplication efforts to streamline records
• Maintain correct parent-child account structures and ensure proper account hierarchy relationships
• Collaborate with Sales, Finance, Marketing, and Business Intelligence teams to align account structures across platforms
• Develop and implement SOPs for account management and data tracking
• Enforce data governance rules and policies to ensure consistency, accuracy, and compliance across systems
• Establish best practices for handling account updates, merges, and data validation
• Monitor data governance compliance and proactively address inconsistencies
• Support the development and maintenance of TAM models to ensure accurate market sizing
• Work closely with cross-functional teams to refine TAM methodologies and align with business strategies
• Create and manage tracking mechanisms for monitoring TAM shifts and insights
• Partner with Business Intelligence, Sales Ops, and Business Systems to ensure data integrity
• Identify opportunities to automate and enhance account and TAM management processes
• Provide insights and recommendations based on data trends and analysis

Preferred Qualifications

Data Visualization Tools: Experience with tools like Tableau or Power BI is helpful but not required

Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*