Data Reporting Analyst

Summary

Join Kooth PLC, a digital mental health company, as a Data Reporting Analyst based in their London office. This role focuses on delivering monthly and quarterly commissioner reporting, creating insightful assets for commissioners, and providing intelligence to the Commercial team. Responsibilities include data analysis using Tableau, report building, dashboard development, contract compliance monitoring, and KPI tracking. You will also contribute to sales strategy, pricing analysis, and process improvement initiatives. The ideal candidate possesses strong analytical and communication skills, proficiency in data visualization tools, and experience with CRM systems. Kooth offers a competitive salary, generous annual leave, professional development opportunities, and various benefits including health and well-being programs, life assurance, and flexible working options.

Requirements

• Proficiency in Tableau, Power BI, or Looker for data visualization
• Strong skills in Excel and/or Google Sheets (formulas, pivot tables)
• Experience creating presentations with PowerPoint
• Solid report writing and risk analysis capabilities
• Hands-on experience with Salesforce and/or HubSpot CRM
• Excellent attention to detail and communication skills
• BSC in Economics, Statistics, Maths, or any relevant discipline

Responsibilities

• Provide accurate, value-added operational reporting and general information for internal and external customers
• Respond to and deliver specific data requests for internal and external customers at speed
• Deliver regular and timely communication with all commissioner and stakeholder enquiries, including routine reporting and perform hands on analytical work using Tableau including database querying, report building and dashboard development to analyse contract data to identify trends and areas of development to help inform discussions with commissioners, such as developing a narrative to show impact and effectiveness of Kooth and Qwell services to commissioners
• Monitor contract compliance, KPIs & overall performance of local contracts
• Report on overall team commercial KPIs
• Prepare written documents and slide packs to communicate analysis findings to internal and external clients in a concise and visual manner
• Support with monthly data quality assurance
• Flag at risk accounts to RM/HOR and through account plans/focus accounts process
• Use analytics to develop sales strategy for management and to provide the sales organisation with Performance and Insights they need to sell more effectively
• Assist with pricing tenders, monitor customer pricing and analyse sales data
• Oversee usage and CRM input of Sales teams, taking actions to improve data accuracy and ensure data hygiene standards are maintained to ensure accuracy of reporting
• Present pricing trends, key takeaways and recommendations to relevant stakeholders and executives Support the regular risk/opportunity analysis of future and pipeline, and coordinate activities to mitigate risks
• Support the development of the material for monthly sales strategy reviews to support activity focus and performance priorities and Support on reporting for budgets, forecasts, and variance analysis
• With colleagues in the central support team, Identify, develop and validate hypotheses for revenue improvement to provide actionable sales insights that will improve total revenue performance
• With colleagues in the central support team, analyse proposals, presentations, sales processes and develop beyond the current model recommendations to improve our sales conversion and customer experience
• Ensuring all data is accurately captured in the relevant systems and on a timely basis
• Identify potential efficiencies and contribute to streamlining, automating and improving the quality of our processes
• Challenging and developing the current process and methodologies and push for continuous Improvement
• Ensuring all data is accurately captured in the relevant systems and on a timely basis
• Identify potential efficiencies and contribute to streamlining, automating and improving the quality of our processes
• Challenging and developing the current process and methodologies and push for continuous Improvement

Benefits

• Competitive Salary: Depending on experience, up to £33,000
• Generous Annual Leave Enjoy 28 days of annual leave, in addition to public holidays, providing you ample time to recharge and spend quality moments with your loved ones
• Professional Development Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge
• Financial Security Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company
• Health and Well-being Prioritize your health and well-being with our comprehensive AXA plan and access to an Employee Assistance Programme (EAP). The EAP offers 24/7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of
• Life Assurance: Gain peace of mind knowing that you're covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing
• Flexible Working Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity
• Lifestyle Benefits Participate in the Cycle to Work Scheme, promoting a healthy and eco-friendly lifestyle, and take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances