Data Scientist

Summary

Join Airbnb's Customer Support Data Science team as a Causal Inference expert. You will collaborate with engineers, product managers, and operations agents to build scalable systems matching services to customer needs. A key focus is designing scientific solutions for challenges like identifying user segments with unique needs, estimating impact of experience changes, and finding causal relationships between customer experience and loyalty. You will execute on a segmentation roadmap, collaborate with cross-functional partners, productionize causal models, design experiments, and present work to stakeholders. This role requires strong Python, SQL, and statistical programming skills, along with experience in causal inference and experimentation. The position is US-remote eligible with occasional office work.

Requirements

• 4+ years of relevant industry experience (e.g. data scientist, tech lead, junior faculty) and a Master’s degree or PhD in relevant fields
• Strong fluency in Python, SQL, and statistical programming such as R
• Familiarity with causal inference and experimentation and a desire to continue to learn
• Proven ability to communicate clearly and effectively to audiences of varying technical levels
• Proven mix of strong intellectual curiosity with high level of pragmatism and engagement with the technical community

Responsibilities

• Execute on a CS segmentation roadmap including data exploration and model prototyping
• Work collaboratively with cross functional partners including software engineers, product managers, operations and research, to refine requirements for segmentation models, drive scientific decisions, and quantify impact
• Productionize, and operate causal models and pipelines at scale
• Design and analyze experiments to measure the effectiveness feature launches
• Regularly present work internally at monthly meetings to technical, engineering and product stakeholders to iterate and generate excitement on roadmap progress

Preferred Qualifications

Experience in operational research or personalized marketing models a plus

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits