TextNow is hiring a
Data Scientist

Summary

This job is for a Data Scientist specializing in Trust & Safety at TextNow. The role includes driving data-driven product roadmaps, designing and implementing machine learning solutions, quantifying business impact, conducting investigations, managing projects, and coaching junior data scientists.

Requirements

• BA/BS in a quantitative discipline like Math, Statistics, Computer Science, or Economics required. MS or PhD preferred
• 3+ years of industry experience, preferably supporting trust & safety, policy, content moderation, or security teams
• Excellent data query skills in handling structured and unstructured data using complex SQL at large scale; prior experience with Snowflake a plus
• Hands on experience in scripting languages such as Python
• Knowledge of machine learning, experimentation, causal inference and ETL framework like Airflow
• Strong story-telling and analytical skills to transform data into actionable insights

Responsibilities

• Drive and support data-driven product roadmap for Trust & Safety
• Design, validate and implement machine learning solutions to detect and mitigate potential fraud behavior and bad actors across the TextNow platform
• Quantify the business impact with experimentation and non-experimental strategies
• Conduct root-cause analysis and ad hoc investigation on KPI anomalies
• Partner with product and engineering stakeholders to drive success
• Manage data science projects from design and documentation to execution with minimum supervision

Preferred Qualifications

A self-starter with a 'can do' attitude and passion for driving impact and execution

Benefits

• Strong work life blend
• Flexible work arrangements (wfh, remote, or access to one of our office spaces)
• Employee Stock Options
• Unlimited vacation
• Competitive pay and benefits
• Parental leave
• Benefits for both physical and mental well being (wellness credit and L&D credit)
• We travel a few times a year for various team events, company wide off-sites, and more