Remote Data Support Manager

Summary

Join LeanTaaS as a Data Support Manager and lead a cross-functional team providing technical support and analytics to hospital clients. You will utilize your problem-solving skills and leadership to deliver the Inpatient Flow product, optimizing care delivery and improving patient flow. This role involves process improvement, documentation, data analysis (SQL, Python), and collaboration with product management. The position requires a minimum of 2 years managing data analysts and deep technical skills. While primarily remote, the role has office locations in Santa Clara, CA and Charlotte, NC. LeanTaaS offers a competitive compensation package including base salary, bonus, stock options, benefits, and paid time off.

Requirements

• Minimum 2 years of experience managing a team of data analysts covering support, customer analytics, and product analytics
• Excellent leadership skills, with demonstrated ability to collaborate and influence across functions
• Experience in customer support role of a complex data-rich product
• Proven ability to drive process improvement in an organization
• Deep technical skills including ability to develop SQL queries in complex data sets, and to debug Python code
• Equal comfort in communicating complex topics to engineers and non-technical customer leadership
• Understanding of the inner workings of data science/AI/ML
• Desire and ability to learn the business side of what drives customer success
• Excellent written skills in complex technical areas
• Candidates must be legally authorized to work in the United States

Responsibilities

• Lead a cross functional team including support and data analysts to deliver data services to customers, focused on team member growth
• Become the owner for process improvement to scale support operations of a highly technical product with 24/7/365 customer use
• Provide voice of scalability to the product management team on opportunities required to effectively scale support of the product
• Engage in deep problem solving for customers, leveraging code and documentation review to become an expert in the product
• Determine and own documentation practices (e.g., JIRA service desk portals, ZenDesk knowledge base) that will be used to onboard new staff and users to become experts in the product, with documentation as the first line of support
• Be the resource across the team for understanding how data science features are deployed and supported in customer environments
• Write and code-review SQL queries to provide insights that help customers and internal teams make data-driven decisions
• Partner with product management to identify what analytics should be standardized into generally available software

Benefits

• Competitive compensation package that includes base salary, target bonus, and stock options
• 401(k) Match
• Comprehensive healthcare benefits
• Generous Paid Time Off and Parental Leave
• Monthly reimbursement for Skill Building
• Monthly reimbursement for Wellness, Transportation, and/or Home Office
• Education Reimbursement for select courses/programs
• $115,000 - $155,000 a year