LeanTaaS is hiring a
Data Support Manager

Summary

The job is for a Data Support Manager in a growth stage healthcare software company. The role involves leading a team to deliver technical support and analytics for hospital clients, focusing on the Inpatient Flow product. The candidate should have at least 2 years of experience managing data analysts, excellent leadership skills, and deep technical skills.

Requirements

• Minimum 2 years of experience managing a team of data analysts covering support, customer analytics, and product analytics
• Excellent leadership skills, with demonstrated ability to collaborate and influence across functions
• Experience in customer support role of a complex data-rich product
• Proven ability to drive process improvement in an organization
• Deep technical skills including ability to develop SQL queries in complex data sets, and to debug Python code
• Equal comfort in communicating complex topics to engineers and non-technical customer leadership
• Understanding of the inner workings of data science/AI/ML
• Desire and ability to learn the business side of what drives customer success
• Excellent written skills in complex technical areas

Responsibilities

• Lead a cross functional team including support and data analysts to deliver data services to customers
• Become the owner for process improvement to scale support operations of a highly technical product with 24/7/365 customer use
• Provide voice of scalability to the product management team on opportunities required to effectively scale support of the product
• Engage in deep problem solving for customers, leveraging code and documentation review to become an expert in the product
• Determine and own documentation practices that will be used to onboard new staff and users to become experts in the product, with documentation as the first line of support
• Be the resource across the team for understanding how data science features are deployed and supported in customer environments
• Write and code-review SQL queries to provide insights that help customers and internal teams make data-driven decisions
• Partner with product management to identify what analytics should be standardized into generally available software

Benefits

• Competitive compensation package that includes base salary, target bonus, and stock options
• 401(k) Match
• Comprehensive healthcare benefits
• Generous Paid Time Off and Parental Leave
• Monthly reimbursement for Skill Building
• Monthly reimbursement for Wellness, Transportation, and/or Home Office
• Education Reimbursement for select courses/programs