Legal Technology Consulting Manager - Discovery and Data Management

Summary

Join Harbor's growing team as a Legal Technology Consulting Manager - Discovery and Data Management! This remote role, preferably based in Chicago, focuses on delivering eDiscovery technology implementation projects for Fortune 500 companies. You will spearhead client engagements, oversee project delivery, mentor team members, and contribute to business development. The role requires significant eDiscovery experience, strong client management skills, and expertise in various eDiscovery platforms. A four-year degree and 7-10+ years of relevant experience are essential. Harbor offers a collaborative environment and opportunities for professional growth within a leading legal technology services firm.

Requirements

• 7-10+ years of relevant experience in legal consulting or technology implementation, specifically in a customer facing role advising clients
• Significant experience performing eDiscovery process and/or technology assessments, selecting and implementing eDiscovery platforms, designing eDiscovery team structures and operating models, creating eDiscovery documentation (e.g., playbooks), or advising on best practices
• Hands-on experience implementing Exterro, RelativityOne, M365 Purview, Reveal, DISCO, Everlaw, Nuix, OpenText, or other similar systems
• Four-year degree in Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics, Accounting, Data & Analytics, and the like, or equivalent combination of experience and education
• Demonstrated knowledge of the following areas: Electronic Discovery Reference Model (EDRM)
• Demonstrated knowledge of the following areas: Federal Rules of Civil Procedure (FRCP)
• Demonstrated knowledge of the following areas: Industry leading eDiscovery technologies and service providers
• Demonstrated knowledge of the following areas: eDiscovery stakeholders and their typical roles and responsibilities
• Demonstrated knowledge of the following areas: Common legal operations and eDiscovery platform integrations
• Demonstrated knowledge of the following areas: Information governance and good data hygiene practices
• Demonstrated knowledge of the following areas: IT implementation methodologies and controls
• Demonstrated knowledge of the following areas: Managing project budgets, resources, and timelines
• Ability to independently managing multiple concurrent engagements and clients
• Excellent communication and storytelling skills (written, via data and deliverables, and verbally)
• Keen attention to detail and capability to prepare polished client deliverables
• Willingness to self-study and learn new concepts or technologies to solve problems
• Have permanent US work authorization

Responsibilities

• Spearhead multiple client engagements and relationships
• Oversee all aspects of project delivery and administration
• Mentor and guide team members to drive timely completion of client deliverables
• Cultivate strong client relationships by consistently delivering exceptional service
• Contribute to business development and marketing initiatives to fuel team and company growth
• Facilitate workshops with senior legal and IT stakeholders to understand current state processes and gather future state goals and objectives
• Benchmark eDiscovery processes, technologies, reporting and metrics, cost structures, spend, and team structures against industry best practices
• Identify eDiscovery service providers and available technologies to satisfy client requirements
• Develop and present recommendations and implementation roadmaps to client leadership teams on how to mitigate risk, lower costs, scale, and/or achieve operational efficiencies
• Map current state workflows to new technology-enabled processes and/or integrations to create innovative yet practical solution frameworks
• Create eDiscovery process documentation, workflow diagrams, playbooks, standard operating procedures, roles and responsibilities matrices, checklists, trackers, and other deliverables
• Identify and document test scenarios to ensure new processes, technologies, integrations, data handoffs, hosting models, etc. align with expected outcomes
• Define change management strategies and facilitate (or execute) key tasks required to ensure enduring change, strong user adoption, and a seamless implementation experience
• Partner with client teams to develop training curriculum and materials, as well as lead end-user training in partnership with technology providers
• Serve as lead project manager for system implementation projects, including creating and maintaining project schedules, managing the project budget and scope, providing routine status updates, tracking and reporting issues, and coordinating activities with third party vendors
• Serve as the primary point of contact and/or escalation path for our key client contacts, which include eDiscovery managers or directors, senior litigation attorneys, legal technology managers, legal operations leads, and legal IT managers
• Cultivate relationships at current clients and mentor junior team members to become trusted advisors and future lead client contacts
• Support quarterly business reviews with key account clients
• Enhance our methodologies, documentation, training, project delivery approaches, and tools
• Actively manage, develop, coach and/or mentor junior team members across all facets of client execution and project management
• Participate in company-wide strategic initiatives
• Volunteer for company-sponsored community enrichment programs
• Participate in business development activities, including qualifying opportunities, creating proposals, leading or supporting new business pitches, and drafting statements of work
• Develop and grow existing relationships with vendors and other partners to expand or create new service offerings
• Attend industry conferences and events to bring fresh ideas and learnings back to broader team and identify new client opportunities
• Contribute to thought leadership pieces (e.g., participate in webinars, draft an article)

Preferred Qualifications

• Aptitude and desire to learn and develop generative or other AI-enabled solutions
• Preference for candidates based in Chicago