Database Reliability Engineer - Postgres / MySQL

Summary

Join ServiceNow's Database SWAT team as a Database Engineer and ensure the production stability of customer applications and infrastructure services. You will be responsible for production stability, acting as the last level of support for internal and external customers. The ideal candidate possesses a background in database technologies, performance analysis, and troubleshooting, with a passion for resolving complex system issues. This role involves developing automation tools, becoming an SME in production triage, and working collaboratively with various engineering and operations teams. You will learn to identify and solve performance issues, gaining valuable experience as a problem and performance analyst. The fast-paced environment offers direct influence on the organization and all customers.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 4+ years of performance engineering/database experience with PostgreSQL - MySQL - MariaDB
• 4+ years of experience supporting or testing large-scale web-based distributed applications
• 4+ years of hands-on experience working on a SaaS, PaaS, or Cloud Infrastructure product/solution
• Unix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions
• Strong problem-solving and analytical skills with an aptitude for learning new technologies
• And most importantly, eagerness to learn everything about the ServiceNow Platform

Responsibilities

• Develop automation tools to facilitate and improve day-to-day operations
• Become an SME in production triage, gain broad knowledge across ServiceNow's application and codebase, work with all the groups within Engineering/Operations, and groups outside of Operations (e.g. Customer Support)
• Learn how to identify bugs and solve challenging performance issues quickly

Preferred Qualifications

• Experience with Postgres and MySQL query tuning and database performance optimization
• Experience with ServiceNow platform, scripting, tuning, and troubleshooting is highly preferred
• Scripting: basic shell scripting, Python, Javascript
• Good understanding of schemas, table spaces, indexing, and database performance optimization
• Familiarity or knowledge of CentOS/RedHat operating system
• Formal experience on a DevOps or Performance or support team supporting a Web-Based application is desired