Deal Desk Senior Analyst

Summary

Join Twilio as a Senior Analyst in the LATAM Deal Desk Team and support the LATAM Go-To-Market motion. You will manage complex contracts, provide subject matter expertise on standard terms of service, pricing, and commercial terms, and coach sales teams. This role involves collaborating with various teams, including Product Management, Commercial Legal, and Finance. You will also be responsible for enforcing corporate approval frameworks, managing escalations, and providing end-to-end quote-to-signature support. The position requires strong financial modeling skills and excellent communication abilities in English, Portuguese, and Spanish. This remote role is based in Brazil and may involve occasional travel.

Requirements

• A Bachelor’s or Associate’s Degree plus minimum 3 years experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations preferably in contracting, procurement, or billing operations. If no degree, a minimum of 5 years relevant experience is required
• Demonstrated ability to manage a large number of custom contract requests using pre-approved language and/or drafting new language
• A willingness to work closely with AEs throughout their sales cycle, provide exceptional customer service, and enable the best sale possible for Twilio
• A diligent, detail oriented skill set, able to work in a fast-paced environment and juggle multiple responsibilities at one time, while remaining extremely organized
• Excellent verbal and writing skills and the ability to comprehend complex written concepts
• English language proficiency with advanced communication skills in Portuguese and Spanish
• High integrity character that aligns with the Twilio Magic

Responsibilities

• Collaborate with and establish solid trusted working relationships with team members, Product Management, Commercial Legal, Billing Operations, Order Management, and Finance with the ability to identify policy, process and tooling automation requirements
• Proficient in financial modelling & spreadsheets for in-depth data analysis to support deal structuring & pricing decisions for our most strategic customers
• Act as a trusted advisor during the sales cycle by managing complex contracts and sharing subject matter expertise on our standard terms of service, pricing, and commercial terms in order to coach our sales teams towards offers with acceptable terms to both Twilio and our customer
• Enforce the corporate approval framework and associated policies. Collaborate with sales and manage escalations for policy exceptions and/or bespoke terms for strategic customers
• Provide end-to-end quote to signature support for AEs, including: CPQ quote building, pricing and order form approvals assistance, OF creation, Docusign execution and opportunity closure
• Help drive automation and process improvements that drive team efficiencies and elevate the work load of the Deal Desk team

Preferred Qualifications

Comprehensive experience in Salesforce, Docusign, CPQ, Conga CLM, MS-Office and / or G-Suite

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program