Senior Deal Desk Analyst

Summary

Join GHX's Deal Operations team as a Sr. Deal Desk Analyst, managing assigned deals, advising on deal scope, and coordinating system entry. Collaborate cross-functionally on complex terms, ensuring accurate system entry and documentation. Serve as the primary point of contact for sales teams, building relationships, addressing questions, and leading sales training. Contribute to reporting, data analytics, process improvement, and ad hoc projects. The ideal candidate is highly self-motivated, possesses strong commercial and interpersonal skills, and thrives in a dynamic environment. This role requires excellent organizational skills, strong attention to detail, and effective communication.

Requirements

• Bachelor’s degree in business, accounting, operations, or related field
• 6+ years’ experience in a Deal Desk, Quoting, Sales or Revenue Operations role
• Proficiency in understanding deal structure of complex SaaS deals, including ability to advise on booking and revenue recognition ramifications based on deal scope
• Experience using Conga CPQ (Apttus) and Salesforce (CRM)
• Comfortable operations under pressure/with a sense of urgency
• Excellent written and verbal communication skills with the ability to build effective cross-functional partnerships and explain changes to policies and procedures in terms other teams will understand
• Strong problem-solving mentality, with an ability to independently navigate internal resources, solution cross functionally, and escalate as necessary
• Proven track record of operating in a high-growth business, with a demonstrated ability to drive results independently
• Agile and adaptable to quickly adjust to changes in pricing strategy, market conditions, or organizational priorities while maintaining a focus on achieving team objectives
• Working knowledge of commercial processes
• Strong analytical and problem-solving skills
• Ability to work effectively within a team and cross-functionally
• Excellent time management skills and organization skills with ability to manage a large account base and prioritize to meet goals
• Active listener and comfortable engaging in challenging conversations
• Self-starter with a can-do attitude

Responsibilities

• Act as cross-functional subject matter expert on deal structuring, processes, and policies Sales and Legal, Revenue, Implementation, Product and Technology
• Analyze account, asset, and contract data along with deal structure and explain commercial and business implications to Sales
• Manage request for quote support and quote queue review/approval processes within set SLA
• Influence deals by partners with sales to advise an optimal deal structure, discounting best practices, and standard commercial terms
• Support the construction of customer ready quotes that comply with business policies and requirements
• Research and consider account, asset and contract data in the evaluation and strategy for deal structuring and explain commercial and business implications to Sales
• Ensure all non-standard commercial terms are reviewed, approved and properly entered/documented in systems in accordance with business requirements
• Provide downstream commercial teams with content and clarification on complex deal structure as how it related to contracting, invoicing, order management, and revenue impacts
• Build tools and resources to improve Sales efficiency in deal-making and proposal building processes
• Help create/update training materials and deliver sales training
• Identify opportunity for process improvement, and in conjunction with leadership implement solution to increase efficiency and accuracy
• Assist with CPQ process enhancements and process documentation
• Attend and participate in Sales QBRs, Forecast calls, and assigned regional meetings
• Participate in RFP preparation to ensure customer-facing quote documents are consistent with standards and guidelines
• Serve as primary backup to Senior Manager, Revenue Operations who leads the Deal Desk team
• Champion GHX’s Values and Core Behaviors in your work. Values = Collaborate, Innovate, Inspire, and Grow. Core Behaviors = Stand for Customer, Value People, Speak with Candor, Focus on What Matters & Deliver Impact, Step Up and Own It, and Seek the Frontier
• Ad hoc tasks, as assigned

Preferred Qualifications

• Experience in the Healthcare Industry
• Experience within a B2B sales
• Intermediate to advanced Excel and reporting skills

Benefits

• Health, vision, and dental insurance
• Accident and life insurance
• 401k matching
• Paid-time off
• Education reimbursement