AutoFi is hiring a
Dealer Partner Support Specialist

Summary

The job is for a Dealer Partner Support Specialist at AutoFi, who will work directly with dealerships and dealer groups to maintain and optimize their program configurations and use of AutoFi’s platform offerings. The role requires 3-5 years of experience in support and/or account management roles, 2-3 years of experience with SaaS solutions and integrations, and excellent communication skills.

Requirements

• Must live in the Pacific time zone (US)
• 3-5 years experience working in Support and/or Account Management roles
• 2-3 years experience working with SaaS solutions and integrations

Responsibilities

• Work directly with Dealership personnel to maintain and optimize their program configurations and use of AutoFi’s platform offerings
• Coordinate with different internal departments to identify the best course of action towards supporting existing features and implementing optimizations for current Dealer partners
• Respond promptly and professionally to internal and external Client inquiries verbally and in writing, following up as needed towards a satisfactory outcome against established SLAs
• Maintain lines of communication with vendors, internal and external Clients to ensure adherence to protocols and a satisfactory support experience
• Proactively develop and implement strategies that identify areas of opportunity and risk mitigation related to the use of AutoFi’s products within different Dealership environments across in-store and digital retail sales models

Preferred Qualifications

• Experience with APIs, JSON and Website programming (CSS & HTML) strongly preferred but not required
• Familiarity with car dealership business models and related roles/responsibilities strongly preferred

Benefits

• Medical, Dental & Vision coverage - 100% premium coverage for employee / 50+% for dependents
• Flexible work hours
• Remote environment
• Competitive pay
• Visionary leadership team
• Growth opportunities within a dynamic culture
• Wellness & cultural initiatives (fitness challenges, wellness webinars, virtual games, regional activities, etc.)
• Up to $1K per year for employee professional development
• Stock options - we are all owners!