Work Truck Solutions is hiring a
Product Enablement Specialist, Remote - Worldwide

Summary

As a Product Enablement Specialist, you will manage the knowledge base, collaborate with product teams, and ensure successful launches of new features at Work Truck Solutions. This role offers a fully remote work environment, competitive salary, excellent medical, dental, 401k, life insurance, PTO, flexible schedule, and the opportunity to work on industry-changing products.

Requirements

• Bachelor's degree in a relevant field (e.g., Marketing, Communications, Business) or equivalent experience
• Excellent communication, presentation, and interpersonal skills
• Strong organizational and project management skills
• Ability to work independently and collaboratively across different teams
• Proficiency in knowledge base software and content management systems

Responsibilities

• Collaborate with product teams throughout the development cycle to understand new features and their impact
• Ensure the product team completes all necessary documentation and training materials and ensures that all departments have been properly educated
• Partner with marketing to coordinate dealer communication and marketing campaigns for new feature rollouts
• Work with relevant departments (e.g., COD, development, product) to ensure features are properly enabled prior to dealer communication
• Build and maintain a user-friendly, comprehensive knowledge base for dealers and internal staff
• Ensure all product information in the knowledge base is accurate, up-to-date, and aligned with current product offerings
• Assist internal departments in creating and updating knowledge base articles relevant to their teams
• Serve as the internal subject matter expert on the knowledge base, providing guidance and support to other teams
• Advocate for the use of the knowledge base throughout the organization, promoting it as a valuable resource for self-service support
• Gather and analyze user feedback to identify areas for improvement in the knowledge base and product training materials
• Stay current on industry trends and best practices in product enablement and knowledge management

Benefits

• A fully remote work environment with meaningful work on industry-changing products
• Competitive salary
• Monday-Friday work week
• Excellent medical, dental, 401k and complimentary life insurance
• Employee options on voluntary vision, LTD and FSA coverage
• Paid Time Off (PTO) and paid holidays
• Flexible schedule (subject to manager’s discretion)
• Working with a friendly and collaborative team