Work Truck Solutions is hiring a
Product Enablement Specialist, Remote - Worldwide
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Summary
As a Product Enablement Specialist, you will manage the knowledge base, collaborate with product teams, and ensure successful launches of new features at Work Truck Solutions. This role offers a fully remote work environment, competitive salary, excellent medical, dental, 401k, life insurance, PTO, flexible schedule, and the opportunity to work on industry-changing products.
Requirements
- Bachelor's degree in a relevant field (e.g., Marketing, Communications, Business) or equivalent experience
- Excellent communication, presentation, and interpersonal skills
- Strong organizational and project management skills
- Ability to work independently and collaboratively across different teams
- Proficiency in knowledge base software and content management systems
Responsibilities
- Collaborate with product teams throughout the development cycle to understand new features and their impact
- Ensure the product team completes all necessary documentation and training materials and ensures that all departments have been properly educated
- Partner with marketing to coordinate dealer communication and marketing campaigns for new feature rollouts
- Work with relevant departments (e.g., COD, development, product) to ensure features are properly enabled prior to dealer communication
- Build and maintain a user-friendly, comprehensive knowledge base for dealers and internal staff
- Ensure all product information in the knowledge base is accurate, up-to-date, and aligned with current product offerings
- Assist internal departments in creating and updating knowledge base articles relevant to their teams
- Serve as the internal subject matter expert on the knowledge base, providing guidance and support to other teams
- Advocate for the use of the knowledge base throughout the organization, promoting it as a valuable resource for self-service support
- Gather and analyze user feedback to identify areas for improvement in the knowledge base and product training materials
- Stay current on industry trends and best practices in product enablement and knowledge management
Benefits
- A fully remote work environment with meaningful work on industry-changing products
- Competitive salary
- Monday-Friday work week
- Excellent medical, dental, 401k and complimentary life insurance
- Employee options on voluntary vision, LTD and FSA coverage
- Paid Time Off (PTO) and paid holidays
- Flexible schedule (subject to manager’s discretion)
- Working with a friendly and collaborative team
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