Dealer Performance Manager

Summary

Join TrueCar as a Dealer Performance Manager and become a client-facing field service provider, responsible for managing and retaining dealer accounts to ensure consistent revenue and profitability. You will engage with dealers daily, soft-sell TrueCar products, act as a liaison between dealers and TrueCar, and troubleshoot issues. This role requires strong relationship management skills, experience in the automotive industry and digital media advertising, and proficiency in Salesforce or similar CRM tools. The position offers a competitive base salary plus incentives, excellent benefits including 100% employer-paid health/vision/dental, 401k, equity, and a flexible PTO policy, and a dynamic workplace strategy with home-based work and reimbursements for internet/mobile phone service and equipment.

Requirements

• Demonstrated success in relationship management in the automotive industry
• Experience in digital media advertising
• Tech-savvy with the ability to understand, interpret and present data with a consultative approach
• The ability to grasp new concepts quickly with an open mind for change and a willingness to solve problems
• Excellent communication and presentation skills, with the ability to listen for understanding and influence outcomes
• Proven track record of excellent client service
• Ability to travel domestically by car, using personal vehicle, for daily travel and by airplane or car for overnight trips over 50% of the time
• Experience with Salesforce or other Customer Relationship Management tool utilization
• Expertise in interfacing with client contacts at various levels
• Demonstrated ability to effectively present information including complex technical content and respond to client requirements/requests
• Ability to understand client standards and requirements pertaining to offered products, features, and capabilities
• Ability to communicate client requirements and methodologies to the internal organization to ensure alignment
• Ability to represent the company within an assigned book of business
• Ability to utilize state-of-the-art office software and learn new software
• High integrity, self-starter, strong work ethic, with a high level of energy

Responsibilities

• Manage, maintain, and retain dealer accounts within an assigned book of business, ensuring a consistent cadence of in-person engagement with dealers
• Advocate for dealer success to reduce churn and problem-solve issues
• Onboard, train, and support dealer accounts using standard practices developed to provide efficient support for a book of business
• Ensure dealers have the resources available to enable their success on the TrueCar platform using all available self-service collateral, training materials, and performance reporting
• Work collaboratively with Account Executives, Dealer Operations, and Dealer Training teams to support the needs of an assigned book of business by troubleshooting, reporting, documenting, and taking initiative in problem-solving issues
• Establish and maintain strong relationships with dealer senior leaders and decision-makers
• Monitor and resolve dealer escalations with all involved functional areas, including Dealer Performance and Sales Operations teams, to assure approval and success. Support and lead resolution of challenges where required
• Serve as liaison between the Dealer and Dealer Operation teams with respect to product implementation and continuous product management
• In partnership with the Dealer training team, learn about new or upcoming products and features, ensuring a high level of personal proficiency in knowledge and functionality of products. Serve as subject matter expert in TC products
• Support a team environment with strong morale, and positive energy, anchored on sales goals
• Report and record all sales activity notes within Salesforce and communicate properly with applicable team members
• Serve as a Change Agent, leading change and acting as a catalyst for continuous improvement
• Support in the management of account receivables for assigned accounts
• Demonstrate a high level of attentiveness towards dealers and actively contribute to a culture that encourages high-quality service with a sense of urgency
• Develop trusting relationships and open communication, accepting feedback (up and down)

Benefits

• Base Salary + Incentive Target: $100,00 - $115,000
• Dynamic Workplace strategy with primarily home-based work
• Monthly internet/mobile phone service reimbursement
• Furniture & equipment for your space
• 100% employer-paid health/vision/dental premium
• 401k with company contribution
• Equity
• A wellness stipend program
• A learning & development reimbursement program
• Flexible PTO policy for exempt TrueCar Crew
• Generous PTO accrual policy for non-exempt TrueCar Crew
• 14 company-paid holidays
• 2 floating holidays