IT Help Desk Technician

Summary

Join WarrCloud, a fast-growing SaaS company in the automotive tech space, as their IT Help Desk Technician! You will provide first-level technical support to employees and customers, resolving issues related to software, network, hardware, and more. This role requires strong customer service, communication, and problem-solving skills. You will manage tickets in Zendesk, troubleshoot network issues, and ensure customer satisfaction. The position offers a 100% remote opportunity, competitive salary, and benefits including health care and 401k. We are seeking a self-starter with 2+ years of experience in a similar role and a passion for technology.

Requirements

• Experience with Google Workspace
• High School Diploma or GED Equivalent
• 2+ years of professional experience as a Help Desk Technician or other IT customer service support role
• Availability to work nights and weekends on a rotating basis as needed
• Strong customer service orientation
• Strong time management, organization, and prioritization skills
• Excellent troubleshooting skills
• A desire to learn, take on the initiative, and hold oneself accountable
• Ability to explain technical issues in a simplified manner
• Ability to become familiar with new technologies quickly
• A strong passion for technology and its applications
• A self-starter who is curious, resourceful, and looking to grow in the profession

Responsibilities

• Create, monitor, and work tickets within the Zendesk ticket management system and escalate to the IT Support Specialist, as needed
• Provide first-level, front-line support to employees with technical trouble tickets and customers for integration support
• Record events and problems and their resolution in logs
• Drive customer satisfaction through timely communication
• Troubleshoot basic network issues and VPN connections
• Perform other duties as assigned

Preferred Qualifications

• Experience in the automotive industry
• Experience with a Dealer Management System (DMS)

Benefits

• 100% Remote opportunity
• Competitive salary
• Health care
• 401k
• Other benefits