Decision Science Analyst

Summary

Join Abercrombie & Fitch Co. as a Digital Analyst and partner with EMEA teams to leverage data for web and app feature optimizations. You will collaborate with product owners, stakeholders, and tech leads to build measurement plans, utilize Adobe Analytics and Power BI, and provide actionable insights. This role requires strong analytical, storytelling, and communication skills. You will also act as a liaison with the GHO D&A team for feature optimizations and split testing, driving site and marketing opportunities. The ideal candidate possesses expertise in web analytics, data visualization, and e-commerce principles. Abercrombie & Fitch offers a comprehensive benefits package.

Requirements

• Bachelor's degree or relevant work experience
• 3+ years of digital/eCommerce, analytics, and product management, or other related experience
• Expertise in Web Analytic tools (Adobe Analytics – preferred; Google Analytics)
• Experience with data visualization tools (Adobe Workspace, Tableau, Power BI, etc.)
• Excellent written and verbal communication skills and ability to present to executives, non-technical and technical audiences
• Ability to consolidate and package results and insights into well-organized, consumable presentations with actionable recommendations and strategies
• Comprehensive understanding of e-commerce, usability principles and site technologies
• Demonstrated ability to develop and activate data-driven strategies to enhance customer experience
• Strong project management and organizational skills
• Proficient in MS Office core suite (Excel, PowerPoint, Word, Outlook)
• Must perform well in high pressure situations, balance competing priorities, and demonstrate the ability to work without significant direct supervision

Responsibilities

• Align learning agendas and own creation of measurement plans with cross functional partners and stakeholders
• Provide continued insights into how customers behave on our digital channels
• Partner across the Data & Analytics organization to pair onsite data with qualitative findings and customer data
• Provide an objective source of truth to assess new site and app features
• Partner with stakeholders to set expected outcomes and goals for new digital features
• Perform QA of data collection and recommend necessary fixes and updates; escalate high impact issues to leadership for resolution
• Interpret dashboards containing both customer and digital data to bring to life actionable insights and flag key behavioral changes
• Quantify and summarize feature outcomes and effectively present recommended go-forward strategies to key stakeholders and senior leaders
• Independently identify optimization opportunities on the site which increase conversion and enhance user experience

Preferred Qualifications

Experience with testing/optimization platforms (Optimizely, Adobe Target, Taplytics, etc.)

Benefits

• Incentive bonus program
• 401(K) savings plan with company match
• Annual companywide review process
• Flexible spending accounts
• Medical, dental, and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid Caregiver Leave
• Mobile Stipend
• Paid time off & one paid volunteer day per year, allowing you to give back to your community
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year)
• Seven associate wellness half days per year
• Onsite fitness center
• Merchandise discount on all of our brands
• Opportunities for career advancement, we believe in promoting from within
• Access to multiple Associate Resource Groups