Deliverability Consultant

Summary

Join Cordial as a Deliverability Consultant and become a subject matter expert, guiding clients to email sending success. You will interpret deliverability data, provide actionable guidance through reports and meetings, and assist in sales and client onboarding. This role involves collaborating with internal teams, developing best practices, and managing projects. You will also contribute to process improvements and stay updated on industry trends. As a growth-stage startup, tackling side projects to enhance processes and client experience will be a significant part of your daily tasks. Cordial offers a competitive compensation package and a supportive work environment.

Requirements

• 3+ years of experience in a deliverability-related role
• Familiarity with MTA service providers (Mailgun, Sparkpost, SendGrid, Halon, PMTA, etc)
• Expertise in the intricacies of sending to top-level MBPs
• Experience troubleshooting sending to APAC and EMEA regions
• A good understanding of email authentication, SPF, DKIM, DMARC & BIMI
• Experience with onboarding clients including building and executing ramp plans
• Autonomous in day-to-day work, with the ability to identify the next prioritized task
• Ability to interpret high-level data on behalf of non-technical marketers and communicate the idea in an easily digestible format
• High emotional intelligence and strong communication skills are necessary to communicate effectively with a wide range of individuals, both internally and externally
• Strong troubleshooting and problem-resolution skills (diagnosis, options assessment, recommendation and escalation)
• Proficient in G Suite tools (Google Drive, Sheets, Docs, and Slides)

Responsibilities

• Be an advocate for our clients
• Onboard and implement the programs of a wide range of clients
• Work closely with Client Success Managers, Solutions Experts, and Engineering teams to best assist with client needs and meet company goals
• Manage internal stakeholders and external client expectations on projects and timelines
• Develop and share Best Practices with clients and internal teams
• Document and record all ongoing project work
• Stay up-to-date on industry trends and changes that will impact Cordial clients

Preferred Qualifications

• Experience using self-hosted MTA such as KUMO, GreenArrow or similar
• Strong presentational skills, both building and delivering
• Commercially minded

Benefits

• $100,000.00 - $120,000.00 annually. The compensation range may be adjusted based on experience and location
• Equity and bonus
• A robust benefit plan (medical/dental/vision/life)
• 401k match
• Flexible time off
• Monthly wellness and cell phone stipends
• Childcare and continued education yearly reimbursements