Delivery Lead

Summary

Join Multiverse, a company dedicated to providing equitable access to economic opportunity, as a Coach Manager. In this role, you will lead and develop a team of coaches, fostering a positive and inclusive work environment. You will be responsible for setting clear expectations, driving team performance, and ensuring coaches deliver a high-quality apprentice experience. This position requires 5+ years of professional experience, including 2+ years of people management experience in a fast-paced, customer-centric environment. You must be a results-oriented individual with strong communication and problem-solving skills, and a commitment to fostering a diverse and inclusive team.

Requirements

• 5+ years professional work experience including 2+ years of people management experience, having managed mid to large size teams (5 reports +) in a fast-paced, customer-centric environment
• You have a track record of motivating a team and holding them accountable to key metrics. You do this through hands on people management, strong written and verbal communication and proactive data review
• You are results orientated with a data-driven approach. You’re comfortable using data to drive decision making and hold people accountable and achieve outstanding results
• You embody strong problem solving skills with resilience and determination to deliver results
• You are a team player and collaborate well with your peers and manager. You’re transparent about successes and challenges - always looking for learnings and ways to improve processes. You proactively reflect with your manager and you seek input and feedback on proposals and decisions to ensure they are in service to our quarterly goals
• You have excellent verbal and written communication skills and are able to work effectively with people at all levels, in all departments both internally and externally
• You treat everyone in your team equitably, ensuring all team members feel a sense of belonging and value
• You own your own development and role model best practice in everything you do

Responsibilities

• Manage a team of coaches, taking full ownership of their performance, development and engagement
• Create an inclusive and psychologically safe team environment fostering a culture aligned with Multiverse values
• Take full responsibility of your team’s development and care deeply about them as people, not just employees
• Provide clarity for your team by setting clear expectations, communicating a compelling vision, and explaining the why behind everything we ask them to do
• Set clear team goals that align with broader Delivery goals, ensuring your team achieves all performance targets
• Drive the engagement of your team through communication, feedback, recognition and development
• Promote a culture of continuous improvement, coaching your team to surface and solve problems themselves
• Leverage the power of observation & feedback, to drive performance & development and ensure coaches provide a quality Apprentice experience leading to timely programme completion
• Empathetically advise your team on our People policies, accurately and in a timely manner
• Conduct regular performance assessments in line with Multiverse’s semi-annual performance process, setting goals, and providing constructive feedback to drive growth and maintain our high bar
• Building a high-performing team including supporting in the recruiting, onboarding or reskilling process as needed, as well as supporting the transition of coaches moving from other programs
• Collaborate with key business stakeholders and cross-functional teams to ensure overall business success
• Collaborate with the Coach Enablement team to drive initiatives related to learner & coach experience

Benefits

• Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year
• Health & Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support
• Hybrid & remote work offering - with weekly visits to the London office and the opportunity to work abroad 45 days a year
• Team fun - weekly socials, company wide events and office snacks!