Delivery Lead

Summary

Join Netguru as a Delivery Lead and manage our retail portfolio, focusing on e-commerce. Lead a team of experienced Project and Product Managers, collaborating closely with Engineering Leads. Ensure delivery of innovative retail solutions driving customer engagement and business growth. You will lead end-to-end delivery of e-commerce projects for large retail brands, integrating key retail technologies. Partner with stakeholders to implement data-driven solutions enhancing customer experience and operational efficiency. This role offers a competitive salary and various benefits.

Requirements

• Has at least 2 years of experience leading complex e-commerce projects for large brands, with an emphasis on omnichannel commerce, PIM, and cloud solutions
• Brings hands-on experience with the full retail tech stack, including headless e-commerce platforms, PIM systems, cloud-native architectures (AWS, GCP, Azure), and integrations with CRM/ERP systems
• Has a solid understanding of trends in retail technology, such as AI-driven personalization, inventory management, and advanced analytics for customer insights
• Has a minimum of 5-7 years of experience in project management, preferably within professional services and enterprise software
• Demonstrates success in growing accounts and managing high-value portfolios within the retail and e-commerce sectors
• Is comfortable leading teams in a dynamic environment, with the ability to coach and mentor senior team members to drive outstanding results
• Is fluent in both English and Polish (written and spoken)

Responsibilities

• Lead end-to-end delivery of e-commerce projects for large retail brands, including omnichannel strategies, personalized shopping experiences, and advanced product management
• Ensure the successful integration of key retail technologies like PIM (Product Information Management), CMS (Content Management Systems), and Cloud-based solutions for scalability and performance
• Partner with stakeholders to define and implement solutions that leverage data-driven decision-making and AI to enhance customer experience and operational efficiency
• Participate in co-creating and executing the strategy for the retail vertical, focusing on e-commerce, omnichannel, and customer experience improvements
• Own the delivery process and financial outcomes for your portfolio, ensuring alignment with business objectives
• Drive expansion and innovation strategies, implementing modern retail technology solutions such as headless commerce, cloud-native architectures, and advanced PIM systems
• Actively engage in business development to expand Netguru’s retail and e-commerce client base, identifying new opportunities within the retail technology space
• Build long-term relationships with key clients, helping them navigate the challenges of digital transformation in retail
• Keep a finger on the pulse of retail and e-commerce trends, translating them into actionable opportunities for the portfolio
• Collaborate closely with Engineering Leads and Business Teams to execute account strategies aligned with retail market needs
• Ensure best practices in e-commerce delivery, such as seamless integrations with CRM, ERP, and cloud-based infrastructure
• Monitor and ensure high-quality service delivery, profitability, and client satisfaction across all retail accounts
• Proactively identify and remove bottlenecks in the portfolio, ensuring smooth and efficient operations

Benefits

• Access to the WorkSmile platform, offering benefits adapted to your preferences
• Support for your growth – a head/manager’s budget available to every employee
• Discounts on Apple products
• One-time PLN 1000 home-office bonus for B2B contractors, and PLN 175 monthly lump sum (ryczałt) for remote employees
• Various internal initiatives: webinars, knowledge sharing sessions, internal conferences