Life Sciences Delivery Lead

Summary

Join a fast-growing tech startup in Los Angeles as the Life Science (LS) Delivery Lead and play a crucial role in delivering services to LS clients through successful project execution, strategic planning, and account management.

Requirements

• Must have a minimum of 5 years’ experience planning and executing clinical trials. Experience with study sponsors or CROs is a plus
• Must have experience as the main point of contact in a complex, technical, client-facing role
• Must have experience overseeing projects that require cross-team collaboration
• Must have strong business judgement and a sense for how to quantify value to clients
• Must have excellent communication skills, including the ability to present complex information clearly and concisely
• Able to work in a fast-paced startup environment, helping to create new processes and structures
• Self-motivated, dependable, flexible, and autonomous with ability to prioritize
• Ability to travel up to 25%
• Educational requirement: Bachelor’s degree in a medical or scientific area. Advanced degree preferred

Responsibilities

• Coordinate technical aspects of LS project delivery
• Understand our customers’ objectives and current pain points and develop a plan for solving them with Deep 6 products and services
• Execute customer contracts ensuring that all deliverables are achieved
• Build deep, valuable, long-lasting customer relationships to boost engagement, advocacy, and expansion
• Become a credible advisor to our customers
• Analyze problems or issues, research solutions, and communicate the best options to end-users
• Create and deliver structured, repeatable account business reviews that clearly communicate value realized from Deep 6
• Obtain a positive reference from every customer
• Work with Sales to understand contract terms, key relationships, and deliverables ensuring that all projects have the best chance for success
• Work closely with the Healthcare delivery team to launch studies at ecosystem sitesand monitor progress
• Understand and provide feedback on the product roadmap as it pertains to the needs of LS customers
• Collaborate with Sales to prepare collateral and presentations for customer opportunities
• Collect qualitative and quantitative, ROI-based case studies
• Contribute to playbooks for delivering, evaluating, and communicating value to clients
• Define best practices for technical delivery ofLS projects
• Contribute to internal infrastructure to improve delivery functions

Benefits

• Competitive salary
• Unique opportunity to thrive at a growing company
• Generous PTO plan which includes sick and vacation days
• Employer-paid medical, dental, vision, life insurance and long-term disability coverage
• 401k plan available