Delivery Manager

Summary

Join Appsilon, a global leader in R and Shiny, as a Delivery Manager specializing in data-intensive projects for Pharma and BioTech clients. You will supervise project delivery, focusing on clinical trials, ensuring client satisfaction, team success, and business growth. This full-time, 100% remote contractor role offers flexible hours, a competitive salary (4750-5500 USD on a B2B contract), and comprehensive benefits. You'll manage a team of 2-14 individuals, providing career support and identifying talent. The ideal candidate possesses at least 4 years of relevant experience, domain knowledge in bioinformatics or clinical trials, and strong communication skills. Appsilon offers a supportive and collaborative work environment with opportunities for professional development and international travel.

Requirements

• At least 4 years of commercial experience in a similar role (Delivery Manager, Product Owner, Project Leader, Project Manager, Project Coordinator roles)
• Proven track record of successfully delivered projects for Pharma/BioTech
• Domain knowledge, meeting at least 3 of the following: (a) Good understanding of fundamental concepts in molecular biology and bioinformatics, b) Familiarity with software and tools used for data analysis in clinical trials, c) Familiarity with clinical trials data standards (CDISC), d) Familiarity with data flow in research and clinical trials and how data is generated, processed, and visualised (and extra points for hands-on experience with the project!)
• Understanding of modern software development process
• Experience in managing/leading/mentoring cross-functional teams in a multinational environment (not necessarily software engineers)
• Being okay with traveling to clients and conferences (~4 times per year)
• Having proven experience in remote work, like remote-first working cultures
• Being the communication and listening specialist (with openness, patience, emotional intelligence and high personal culture)
• Openness for working with European & American clients (adjusting to timezones)

Responsibilities

• Guide the Customer during the project
• Advise on the release process
• Advise how to achieve impact
• Challenge Customer plans to find an optimal approach
• Escalate risks in a timely manner
• Ensure Customer satisfaction
• Superpleasing - exceeding client expectations by delivering exceptional service beyond the agreed scope
• Have a deep understanding of Customer goals within the project we are working on
• Understand how the Customer measures the business impact of the project
• Provide the Customer with the best service experience
• Build a strong relationship with the Customer
• Ensure that the Customer has confidence that you understand their business needs
• Build long-term relationships and trust by surprising clients with added value, proactive insights, and personalized attention
• Be able to discuss and address specific technical issues
• Share your prior experience in the clinical trials area
• Have regular meetings with client and discuss their challenges
• Visit clients on-site
• Have an impact on projects’ continuity
• Ensure that the Customer is successful thanks to our project and wants to continue working together
• Develop a perfect understanding of the customer organization and decision-making progress
• Manage the team directly
• Be a direct manager of 2-14 individual contributors
• Provide career support and finding opportunities to grow
• Identify growing talents and underperformers and acting on it in a timely manner
• Be a part of Project/Product Management - if needed, you will take over the role of a Project/Product Manager who works hands-on in the project, by managing the backlog, handling communication with the customer, clarifying requirements and supporting software engineers

Benefits

• Salary of 4750-5500 USD (EUR or PLN also possible!) on a B2B contract
• 26 days of paid days off (plus an equivalent of public holidays in Poland, est. 11 days in 2025)
• 33 days (paid 80%) in case of being ill
• 5% of salary in the Professional Development Budget to spend on activities that help you grow
• 4 paid days per year to be used for training/conferences, events, or workshops
• Fully remote position (as the Appsilon has only a correspondence address, no office)
• Flexible working hours (but there should be at least 3 hours in the Polish timezone of 10:00-14:00 and at least 3 in the US timezones, eg. 15:00-19:00 CET)
• Private health care insurance for you and your family in Inter company (in Poland)
• Life insurance for you and your family in Uni company (for Polish and non-Polish residents)
• FitProfit or FitSport membership card (in Poland or an equivalent of $55/month)
• AskHenry - a personal assistant, that works great in large Polish cities (elsewhere limited to online support)
• MacBook and additional accessories for your computer to make your work even more efficient and comfortable
• Working on meaningful projects with real impact in a pharma branch with Fortune 500 clients such as Warner Bros, Johnson & Johnson, Merck, Genmab, and more
• Possibility to travel to clients all over the world
• Open, English-speaking multicultural team in a responsible, supportive and trustful work environment dedicated to the company’s vision