Senior Manager, Delivery Solutions Architects

Summary

Join Databricks as a Delivery Solution Architect Manager and lead a team of architects supporting our largest enterprise customers. You will shape post-sales technical strategies, ensuring smooth production deployment of use cases. This role involves resource orchestration, collaboration with sales and pre-sales teams, and investment decision-making. You'll be a technical sponsor for key customers, hiring and coaching your team to prioritize customer needs and drive usage growth. The position requires experience building and leading technical post-sales teams and a deep understanding of Databricks technology and the data and AI ecosystem. The role offers a competitive salary and benefits package.

Requirements

• 7+ years of successful experience in a customer facing role
• Proven delivery experience in SaaS Technologies, particularly in the areas of Data Analytics, Data Warehousing, Data Engineering, ETL, Machine Learning, AI or Data Science
• Experience building and leading technical post-sales teams - hiring, on-boarding, and enabling post-sales professionals
• Trusted advisor to technical executives that guide strategic data project delivery decisions
• Lead a team through best practices for architecture discussions, use case Go-Lives, creating project and execution plans and customer growth strategy
• Create a positive morale for the team and help foster a working relationship between Field Engineering, Sales, and other important internal partners
• Experience in delivery and deployment of workloads or data products into production, e.g. in a delivery architect, project manager, devops, or service/product owner role
• Conversant with business issues our customers face today and likely big data use cases in different industries

Responsibilities

• Manage a diverse team of Delivery Solution Architects to achieve customer, company, and team goals (usage growth, career growth and hiring)
• Hire, coach, and grow a team of Delivery Solutions Architects for a company in high-growth mode
• Keep your team of DSA’s ahead of the technical curve
• Assign accounts and distribute work across individuals for optimal customer coverage and team balance
• Inspire the team to be customer obsessed by understanding customer goals, their use cases, and Databricks technology
• Build relationships and partner with Sales, pre Sales and professional services teams to accelerate growth of customers
• Work with cross functional teams to reduce customer risk and help your team with escalations and address any issues or blockers
• Lead team activities to monitor customer progress and forecast growth
• Provide input to grow and improve internal processes, drive operational rigor and lead programs that drive impact across the organization
• Maintain a robust hiring pipeline at all times

Preferred Qualifications

Reside within the Central & Eastern Time Zone in the United States

Benefits

• Annual performance bonus
• Equity
• $245,300 — $376,200 USD (Pay Range)