Delivery Manager

Summary

Join Cytora, a high-growth InsurTech startup, as a Customer Success Team member reporting to the Head of Delivery. You will manage two projects simultaneously, coordinating work across the organization using Agile and Lean practices. This role requires proven Agile project management experience, excellent problem-solving skills, and strong collaboration abilities. You will champion best practices, optimize team flow, and lead planning processes. Cytora offers a remote-first work environment with benefits including stock options, enhanced parental leave, private health insurance, flexible working, and a travel budget.

Requirements

• Proven experience in Agile project management, demonstrating successful implementation of methodologies
• Excellent problem-solving and critical-thinking skills, addressing challenges proactively
• Track record of managing multiple projects simultaneously, ensuring timely delivery
• Effective collaboration with stakeholders at all levels
• Strong understanding of technology and its applications, especially in AI/Data Science products
• Continuous learning mindset, staying abreast of industry trends in Agile practices
• Adaptability to a fast-paced and evolving work environment

Responsibilities

• Champion best practices in Agile and Lean practices
• Coach teams and visualize organizational work (Agile and Lean Practices)
• Effectively communicate across technical and non-technical boundaries, building trust and authenticity
• Optimize team flow and address issues
• Build agile capabilities within the team
• Lead continual planning processes, extending beyond product delivery to post-launch support and benefits realization
• Identify and rectify issues in team dynamics
• Engage in effective feedback and connect day-to-day work with the product vision
• Understand and contribute to different phases of product delivery, working with Customer Success and Product Lead for continuous improvement
• Effectively manage a business analyst and a Customer Engineer

Preferred Qualifications

• Multilingual skills: English & Spanish
• Remote working experience: Successful remote working experiences
• Agile Certification: CSM, TKP, KMP, or KCP
• Industry experience: Distributed teams, AI/Data Science products
• Insurance Industry Knowledge: Familiarity with the insurance industry

Benefits

• Stock options
• Enhanced parental leave
• Private health insurance *
• Choice of laptop
• Flexi-working
• ��2000 travel budget
• Company trips