Delivery Manager, Professional Services

Summary

Join Tecton, a fast-growing team distributed around the world, as a Project Manager for Professional Services. You will be responsible for managing project delivery, contributing to project deliverables, and driving consensus on technical decisions.

Requirements

• 5+ years in customer-facing project management roles, executing successful professional services engagements for enterprise SAAS products
• 2+ years of tangible experience within the Data, ML/AI, and/or Cloud Infrastructure domains
• Strong communication skills, with the ability to tailor messaging from front-line engineer to internal and customer leadership
• Adept to identifying customer needs and developing solutions and implementation plans to meet those needs
• Superior delivery and project management skills with the ability to have well-structure plans to drive customer timelines
• Ability to manage multiple engagements in parallel
• Experience with Project Management (e.g. Smartsheet, MS Project, Jira, etc.) and PSA (e.g. Certinia/Financial Force) tooling

Responsibilities

• Be the point of contact for Tecton’s Professional Services team on customer engagements
• Manage all parts of project delivery, including timeline, budget, forecasts, risks/issues, and quality
• Contribute to the creation of project deliverables and artifacts, including detailed project plans, timelines, and status reports
• Deliver the scope of work, within the days allotted for the customer implementation or project
• Be the first point-of-escalation for our customer and implementation teams for risks/issues impacting project delivery
• Drive consensus on technical decisions quickly and effectively, while also keeping timeline and scope-of-work on track
• Cultivate relationships and trust with our customers, helping align on a technical implementation strategy to help them realize success
• Contribute towards QoQ NPS improvements of Professional Services sentiment

Benefits

• Medical
• Dental
• Vision
• Life
• 401(K)
• Flexible paid time off
• 10 paid holidays each calendar year
• Sick time
• Leave of absence as per the FMLA and other relevant leave laws