Professional Services Manager

Summary

Join Axon and be a Dedrone Professional Service Manager, ensuring successful deployment and long-term success of Dedrone’s smart airspace security solutions for various clients. Your primary focus will be post-sales execution, including deployment, customer onboarding, and building sustainable UAS detection programs. You will be the primary point of contact for customers, providing training, guidance on operational policies, and coordinating with third-party vendors. Pre-sales responsibilities include attending customer meetings, leading POCs, and supporting RFP responses. This role requires significant travel (up to 70%) and involves working in diverse environments. The position offers a competitive salary, benefits, and opportunities for career growth.

Requirements

• 3–5 years of experience in customer-facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment)
• Direct experience deploying hardware/software solutions in complex operational environments
• Strong understanding of drone systems, airspace management, RF sensing, or UAS programs (FAA Part 107 certification preferred or obtained within 3 months)
• Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration
• Confident training presence; able to present technical workflows clearly to executives, end users, and technical teams alike
• Experience working with public safety agencies, particularly law enforcement or security operations
• Strong project and stakeholder management skills; ability to own a deployment from kickoff to success
• A passion for emerging technology, safety, and customer success
• Willingness to travel heavily and adapt to dynamic customer needs in the field
• Comfortable climbing, working on/from elevated positions, and operating hand tools

Responsibilities

• Lead end-to-end deployments, acting as primary point of contact post-sale. This includes pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go-live enablement
• Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams. Tailor delivery to non-technical and highly technical audiences
• Guide customers in creating operational policies and workflows that integrate Dedrone systems with broader agency technology stacks, including Axon Evidence, body-worn cameras, and in-car video systems
• Coordinate and manage third-party training and integration vendors, ensuring accountability and delivery quality
• Conduct site assessments to inform hardware placement and operational design
• Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal handoffs
• Provide post-deployment monitoring and escalation, ensuring all stakeholders are aligned on success metrics, issues, and resolutions
• Capture and relay customer feature requests, bug reports, or process gaps to Product and Engineering teams
• Attend strategic customer meetings with Sales to provide technical validation and deployment context
• Lead or assist in POCs, including setup, training, validation of success criteria, and customer debriefs
• Support RFP/RFI responses with technical and services detail
• Draft or validate Statements of Work (SOW) based on scoped deployment complexity and customer readiness

Benefits

• Competitive salary and 401(k) with employer match
• Discretionary paid time off
• Paid parental leave for all
• Comprehensive health coverage (Medical, Dental, Vision)
• Wellness programs and fitness reimbursement
• Career growth and training programs