Delivery Practice Executive

Summary

Join Clariti's mission to empower governments and deliver exceptional citizen experiences. As a Delivery Practice Executive (DPE), Consulting, you will provide consulting oversight for key strategic accounts, lead and scale the Consulting practice within Professional Services, and build a high-performing team. You will work closely with customers, partners, and internal teams to ensure successful implementation of Clariti solutions. This senior leadership role requires experience in building and managing teams, delivering software in large enterprise environments, and managing project financials. The position offers competitive compensation, benefits, and opportunities for professional growth. The DPE will also assist the sales team in closing deals and contribute to the overall success of customer relationships.

Requirements

• Bachelor's degree (or equivalent experience)
• 10+ years of services delivery experience, including services management experience
• 7+ Years of software implementation experience including analysis and consulting services
• 5+ years of experience as a direct people leader, building & managing high-performing teams
• Proven experience in building and scaling a professional services practice, including developing repeatable processes, driving operational efficiency, and supporting business growth at scale
• Exceptional executive presence including strong communication and client relationship-building skills with senior leadership internally and externally
• Proven ability to build trusted relationships at the executive level with clients and partners
• Must have experience delivering software in large Enterprise environments (preferably public sector Tier 1 and Tier 2 communities, or private sector Fortune 100)
• Must have project financials business acumen (forecasting, allocated revenue, etc.), experience with P&L management, and ideally have overseen a portfolio of $20M+
• Adept in large corporate organizational change management & strategies
• Leadership experience in large transformation programs
• Ability to navigate presales
• Systems Integrator experience
• Track record of achieving revenue and margin goals while managing multiple client projects of meaningful scope and duration
• Ability to effectively manage and resolve client escalations
• Ability to travel within Canada and the US about 30%-40% of the time

Responsibilities

• Oversee the high-quality delivery of all engagements within the assigned portfolio with partners and customers
• Analyze and execute on strategic projects, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy and communicating project goals and values at a strategic level
• Manage the overall services relationship between strategic customer, partner, and Clariti during transformations, building credibility and trust from sales support through implementation and post-go-live
• Ensure that projects/programs are delivered on time, within budget and with the highest levels of customer satisfaction
• Implement effective delivery mechanisms, including centralization, to decrease effort and increase speed for our customer delivery to achieve their business outcome
• Drive a consistent customer project and delivery experience through our Implementation Consultant and partner community
• Assist the Clariti sales team in closing deals by defining the strategy and value proposition and providing oversight during the deal pursuit. This entails closely aligning with partners and system integrators
• Attract, onboard, and develop top talent to build a high-performing team of Implementation Consultants to meet high demands at scale
• Provide coaching and mentoring for the Clariti project team
• Document and use completed projects and inclusive lessons learned to educate the entire Professional Services team

Benefits

• Competitive compensation packages
• Well deserved time off
• Benefits to keep you and your family healthy
• The base salary range for this role is expected to be between $170,000-190,000 CAD based on the candidate’s skills, experience, and qualifications while considering internal pay equity and our broader pay philosophy