SmartRecruiters is hiring a
Delivery Success Manager

Summary

The job is for a Delivery Success Manager at SmartRecruiters, a global leader in enterprise recruitment software. The role involves overseeing partner-led projects, ensuring quality, risk management, and client satisfaction by collaborating with various departments and providing support to partners.

Responsibilities

• Provide oversight of partner-led projects, ensuring alignment with SmartRecruiters' standards and client goals
• Manage risks, monitor project progress, and ensure all stakeholders are informed and aligned
• Collaborate with various departments including Product, Pre-Sales, Support, Customer Success, and Account Management to ensure the project is managed adequately
• Serve as a crucial link between the partner delivery teams, clients, and internal SmartRecruiters teams
• Act as the first line of escalation for complex issues, supporting partner consultants and clients
• Mentor and guide partner consultants to enhance the quality and consistency of their work
• Align closely with our Enablement team to support partner consultants when knowledge gaps are identified
• Support Project Managers (PMs) by handling escalations and complex issues, allowing them to focus on core responsibilities
• Provide direct support to partners, helping them navigate SmartRecruiters resources and addressing any challenges
• Ensure seamless coordination during project handoffs from sales to implementation, maintaining alignment on project scope and details
• Support partner office hours and other forms of ongoing knowledge enhancement for partners
• Proactively identify and manage potential risks in partner-led projects
• Document and monitor project health, maintaining the Delivery Success Workbook for consistent communication with stakeholders
• Uphold SmartRecruiters' commitment to customer success by ensuring projects meet high-quality standards
• Address customer challenges efficiently, reducing escalations and improving overall project outcomes