Superside is hiring a
Customer Success Manager

Summary

Superside is hiring a Customer Success Manager to manage relationships with top-tier clients, ensure customer satisfaction, renewals, and expansions, and drive continuous improvement. The role requires 5+ years of related customer-facing experience and account management, excellent communication skills, strong customer relationship-building skills, experience engaging with end-users, a proactive approach, data-driven processes, and problem-solving abilities. The company offers flexible working hours, remote work setup, a high-performance environment, trusting team members, international career growth opportunities, and the chance to work with leading global brands.

Requirements

• Bachelor Degree or higher in Creative, Communication, or similar / Bachelor in Business or Marketing
• 5+ years of related customer-facing experience and account management, preferably from a Creative/Ad Agency and/or SaaS environment
• Excellent English verbal and written communication skills, good at presenting ideas and discussing solutions in large groups
• Strong customer relationship-building skills, with the ability to manage expectations and build trust
• Experience engaging with end-users, evangelizing a solution and driving adoption across multiple stakeholder groups
• Bias for action, appreciation for data-driven processes, hard-working, proactive, client-centric and execution driven mindset
• Ability to collaborate with the full account team and other stakeholders
• Ability to quickly learn relevant design production/operations/process concepts and consult customers on these

Responsibilities

• Drive customer satisfaction, renewals and expansions for up to 30 of our customers
• Manage the post-sales relationship which includes onboarding, product training, user adoption, quarterly business reviews
• Manage, monitor and keep track of the health of all your accounts and act upon any proactively identify potential churn risks
• Collaborate closely with Superside creative project delivery team to ensure we provide the best customer experience possible
• Manage customer escalations to drive resolution internally with stakeholders
• Guide customers with proactive solutions to help them increase the value of their Superside subscription
• Drive continuous improvement by sharing suggestions on ways to update internal processes and implement best practices, supporting customer success strategy as the function evolves
• Partner with other teams such as Operations, Marketing and Product to drive strategy alignment focused on mutually desired business objectives

Benefits

• Flexible working hours and fully remote setup. We've been remote from day one. No weird office legacy
• A high-pace, high-energy, and high-performance environment
• Trusting, ego-free, and truth-seeking team members
• Pioneering the future of work with a fair, friendly, and supportive community. We’re pretty proud of this one
• The opportunity to build an international career through creative mentorship from top design leaders. We – grow, you grow
• Work closely with leading global brands on a wide variety of creative projects. We’re talking about Amazon, Meta, Twitch, LVMH, Puma, Shopify, and others