Vaco is hiring a
Client Success Manager

Summary

The Client Success Manager role at Pivot Point Consulting involves managing multiple client engagements, ensuring deliverables are met, proactively escalating challenges, screening potential candidates, meeting with client managers, mentoring team members, identifying business development opportunities, and assisting with the development of methodology, processes, and tools. The position requires a bachelor's degree, 5+ years of healthcare IT delivery experience, and business development experience.

Requirements

• 5+ years healthcare IT delivery
• Business development experience
• Bachelor’s degree required

Responsibilities

• Oversees multiple client engagements
• Ensures PPC understands and meets/exceeds client expectations
• Cultivates a healthy client relationship
• Regularly engages with consultants
• Plans and delivers projects effectively and timely
• Proactively escalates challenges or concerns
• Screens potential candidates for projects
• Meets with Client Managers on a regular basis to proactively check in on consultant performance
• Mentors and coaches PPC team members
• Identifies business development opportunities
• Assists with the development of methodology , processes and tools to help the team mature
• Engages in client work as a billable resource when appropriate

Preferred Qualifications

• EMR certification preferred
• PMP preferred

Benefits

• Remote work
• Up to 25% travel as required by engagement