Remote Deployment Engineer

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Mashgin

πŸ“Remote - United States

Job highlights

Summary

The job is a remote, intermediate-level position at Mashgin for deploying and installing technology and handling customer support. It requires travel, technical skills, communication, problem-solving, and physical strength. The role is based in the greater St. Louis area.

Requirements

  • Bachelor’s Degree (or equivalent experience)
  • Ability and desire to travel frequently
  • Self-starter who is comfortable getting the job done without much assistance
  • Relentlessly resourceful, always thinking outside the box to solve complex problems
  • Strong communication skills
  • Ability to lift 50 pounds or more

Responsibilities

  • Traveling the country launching new locations and helping customers
  • Diagnosing and troubleshooting issues remotely and in the field after developing a deep technical understanding of our product
  • Respond to customer escalations and inquiries, when needed seeking partners to assist
  • Maintain a subject-matter expert level of knowledge of deployment systems and software
  • Installing kiosks to ensure our customers and clients are set up for success
  • Planning and preparing for deployments
  • Fielding customer service and support requests via texts, emails, phone calls, video calls, and in-person

Preferred Qualifications

  • Prior IT or tech repair experience
  • Strong technical ability: you should be comfortable doing things like installing drivers, diagnosing system issues, and building PCs using off-the-shelf components

Benefits

  • Excellent health, dental and vision insurance for you and your dependents
  • 401k plan
  • Flexible PTO policy
  • Competitive salary in a small, rapidly scaling company

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