Design Director

Summary

Join our team as an experienced Design Director, leading our design discipline and fostering a thriving culture. Lead and manage a team of UX and visual designers, ensuring exceptional work quality across all projects. You will be a hands-on leader for key projects, overseeing work driven by design leads. The ideal candidate is an accomplished creative leader with a proven track record of building high-performing teams and shaping world-class digital platforms. Responsibilities include providing clear direction and support to designers, overseeing design quality, and collaborating with cross-functional teams. You will also contribute hands-on design, assist in business proposals, and drive continuous improvement of design processes.

Requirements

• 10+ years of agency or in-house experience, at least 4 in a creative leadership role
• An inspiring digital portfolio
• Must be eligible to work in the United States

Responsibilities

• Lead and manage our multidisciplinary team of designers, including both UX and visual designers, giving them clear direction, candid feedback, regular coaching, and thoughtful support to help them grow and thrive
• Oversee design quality across projects, upholding and advancing our standard for exceptional work. Ensure all of our work is perfectly human-centered, inspiringly creative, and flawlessly crafted
• Own responsibility for the creative approach, plan, and final product
• Direct the creatives assigned to the project and their day-to-day workstreams
• Collaborate with leads in strategy, technology, production, and client partnership to drive overall project success — ensuring exceptional work quality, great client outcomes, and on-time / on-budget delivery
• Present and sell-in the work, from vision to execution. Build client trust through expertise, collaboration, and chemistry
• Contribute hands-on design, as the work requires
• Assist in the creation of new business proposals and presentations, illuminating our creative vision and approach for the work. Pitch and present the work with clarity, confidence, and energy
• Hire and manage right-fit freelancers or full-time design resources to meet project or agency growth needs
• Along with fellow creative leaders, including our CEO/ECD, creative director, and principal designer, guide the direction of the creative department and shape overall team success
• Drive continuous improvement of our design process, tools, and best practices — especially those that incorporate AI, as it continually reshapes how work gets done. Stay on top of emerging trends and innovation opportunities
• Be a champion of our values, a role model for creative excellence, and a positive force within the company

Benefits

• A wealth of company benefits include health, dental, matching 401k, parental leave, paid learning and development opportunities, and more
• We offer flexible paid time off and uncapped sick time
• In addition, we close for 18 paid holidays, including two full weeks in which we fully close operations—one at midsummer, and one at the winter holidays