Design Manager

Summary

Join Bitso as a Design Manager and lead a team of talented designers, creating high-quality, user-centered solutions. You will foster a thriving environment for designers, collaborating closely with product managers, engineers, and researchers. This hands-on role requires balancing people management, delivery accountability, and design quality. The ideal candidate possesses 6+ years of product design experience, including 2+ years in people management, and a strong design craft with UX/UI principles understanding. Fluency in English and Spanish is required. Bitso offers a remote-first work environment, unlimited paid time off, employee stock options, and various other benefits.

Requirements

• 6+ years of experience in product design, with at least 2 years in a people management role
• Proven experience delivering high-quality design work in product companies (must)
• Experience leading interdisciplinary teams that include design, content design and UX research
• Strong design craft, with solid understanding of UX/UI principles, design systems, and user research
• Proven ability to lead and develop designers, providing both strategic direction and hands-on coaching
• Excellent communication and collaboration skills
• Ability to navigate ambiguity, make decisions, and drive accountability
• Strong business-oriented mindset: you connect design work to outcomes
• Fluency in English and Spanish (both oral and written)
• Bachelor’s or Master’s degree in Design, Human-Computer Interaction, or related fields (or equivalent experience)

Responsibilities

• Manage, coach, and grow a team of designers, supporting their career development and performance
• Set clear goals and expectations, providing regular, actionable feedback
• Foster a culture of ownership, high standards, accountability, and continuous improvement
• Lead interdisciplinary teams including product designers, content designers, and user researchers
• Ensure timely delivery of high-quality design work aligned with product and business priorities
• Review and elevate design output, maintaining consistency with Bitso’s design system, brand, and UX standards
• Partner with content, research and product peers to drive excellent, coherent user experiences across platforms
• Work closely with Product, Engineering, and cross-functional leaders to define priorities, scope, and execution plans
• Represent design in cross-team initiatives, ensuring user-centered thinking is embedded in decision-making
• Actively contribute to design critiques, reviews, and broader team rituals to maintain alignment and raise the design bar
• Identify and address process gaps that impact design delivery or team efficiency
• Advocate for scalable practices that help the team operate effectively across multiple time zones and squads
• Partner with the Head of Design and Design Ops to refine team rituals, tools, and workflows

Preferred Qualifications

• Experience in fintech, banking, crypto, or investment products is a strong plus
• Previous experience in fast-paced, cross-functional product teams
• Team leadership with strong focus on coaching, elevating design quality, and driving outcomes

Benefits

• Me Time program, including unlimited paid time off
• Remote-first work environment
• Employee Stock Option program
• Zero trading fees through our Bitso Alpha app
• Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave
• Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina
• Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more