Program Manager, Design OPS & Research

Summary

Join NICE, a global leader in software solutions, as a Design OPS& Research professional. This role offers hands-on experience managing design operations at scale within a fast-paced environment. You will collaborate with designers, product managers, and developers to lead and coordinate design governance, projects, and initiatives. Responsibilities include planning and executing design projects, auditing design needs, supporting roadmap planning, tracking progress, analyzing KPIs, optimizing resource utilization, and implementing design and agile work processes. You will also conduct user research, translate insights into actionable recommendations, and support usability testing. This position requires a Bachelor’s or Master’s degree in a related field, 2 years of user research experience, and 1-2 years in program/project management or operations. NICE offers a hybrid work model (NICE-FLEX) with flexible work arrangements.

Requirements

• Bachelor’s or Master’s degree in Human-Computer Interaction, Psychology, Sociology, Design, or a related field
• 2 years of hands-on experience conducting user research
• 1–2 years of experience in  program management, project management, or operations role
• Strong organizational and communication skills
• Familiarity with common UX research methods and tools
• Eagerness to learn and grow in the field of design operations and research
• Familiarity with tools like Jira, Confluence, or equivalent
• Familiarity with Figma
• Basic understanding of Agile or project management methodologies
• A proactive, can-do attitude with high attention to details
• Ability to work both independently and collaboratively in a team environment
• Excellent verbal and written English communication skills

Responsibilities

• Plan, research and lead the execution of Design projects and initiatives across multiple teams, apps and Design assets
• Collaborate with Design stakeholders to audit, identify and prioritize Design and research needs and opportunities
• Support the planning of Design roadmap and work plans, track progress, schedules and delivery, and maintain structured documentation and repositories for ongoing projects
• Track, analyze and support the improvement of Design KPIs and operational metrics
• Assist with resources utilization optimization and team capacity tracking
• Support the implementation of Design and Agile work processes and best practices
• Plan, conduct, and analyze user research using a variety of qualitative and quantitative methods across research platforms and systems
• Translate research insights into clear, actionable recommendations
• Support usability testing, customer interviews, surveys, and field studies

Preferred Qualifications

Experience working with enterprise software or B2B platforms

Benefits

• Enjoy NICE-FLEX!
• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week