Fearless is hiring a
Design Manager

Summary

Join our team as a Design Manager and lead design operations on cross-functional teams to support the delivery of digital products and services. As a key member of our team, you will develop scalable design processes, manage business outcomes, and enable your teams to do their best work.

Requirements

• Demonstrated experience establishing flexible systems and programmatic approaches to organizational challenges
• Expert knowledge of human-centered design methodologies and design thinking principles
• Expert in identifying and defining customer and business needs, opportunities, and problems and developing strategies and solutions to address them
• Demonstrated experience with Figma
• Demonstrated experience with data informed decision making utilizing Google Analytics, Adobe Analytics (preferred), or other analytics tools
• Demonstrated experience with data visualization tools and techniques, such as heat maps
• Demonstrated experience connecting design operations to teams working in an agile environment
• Demonstrated experience in developing and executing visionary design
• Ability to understand complex stakeholder requirements
• Demonstrated experience as a mentor and/or team lead
• Experience with visual design
• Expert ability to craft solutions that improve the quality and delivery of design for digital products and services
• Proven ability to effectively manage operations in ambiguous situations with diverse partners, and willingness to pivot as needed
• Demonstrated experience managing and building scalable design processes for multiple complex programs and teams in an iterative, fast-paced environment
• Expert at communicating outcomes, objectives, conceptual ideas, and design rationale in verbal and written form, and influencing others to achieve said outcomes
• Expert ability to manage cross-functional projects, dependencies, and bottlenecks
• Demonstrated experience running multiple competing priorities simultaneously and with minimal direction
• Expert knowledge, understanding, and application of design and research processes, methods, tools, and roles
• Experience collaborating with and motivating cross-functional teams, such as engineering and product teams, to deliver exceptional experiences and products
• Ability to balance long-term strategic thinking and near-term organization, planning, and execution
• Ability to operate and manage work, strategically reason, and build relationships and influence others

Responsibilities

• Develops scalable design operations for multiple cross-functional teams, as well as Business Development strategies for new opportunities
• Coaches and mentors others in the Design practice to enhance their professional skills and cultivate a community of growth and development
• Grows our design community and strategies, leads discussions of design practices and standards, and contributes to practice area communities and activities
• Mentors team members, customers, and stakeholders on design operations principles to increase team impact
• Acts as a liaison between the internal team and the customer, external teams, and other stakeholders to ensure interdependencies are understood and planned for
• Engages with the team and customers to capture and prioritize work to ensure business outcomes and customer needs are met
• Defines and refines the overall project roadmap, milestones, and delivery timing in collaboration with customers and key stakeholders
• Assesses and designs improvements to communication flows from individual contributors to team leads, and outward to customers, partners, and other stakeholders
• Partners with team leads to ensure the strategic vision is executed within given timelines and quality standards
• Develops, manages, and communicates key metrics on the health of the team's operations and business outcomes
• Develops team capacity and design resources based on a deep understanding of the customer mission, business needs, project milestones, and skills needed to execute the work
• Identifies, develops, and implements systems and processes that monitor and measure the quality control of outputs and outcomes
• Supports the strategic and tactical prioritization of design initiatives and workflows
• Manages the day-to-day design operations of the team including organizing the team's logistics, orchestrating design efforts with cross-functional partners, and supporting internal initiatives, scheduling, reporting, and resource management
• Identifies team needs as well as critical gaps and weaknesses related to processes, tools, documentation, asset management, etc
• Leads the team on how to balance multiple priorities and needs, making sure interdependencies are understood, communicated, and planned for effectively
• Develops and continuously iterates on foundational processes for effectively scaling design operations

Benefits

• Life-friendly schedules
• Family-friendly workplace
• We cover 100% of your premium for our medical HSA plan + the deductible portion of HSA contributions, 80% of your premium for our HMO or PPO plans, and offer competitive dependent coverage
• We cover 100% of dental and vision premiums for you and your dependents and offer medical and dependent care FSA options
• Life insurance, short- and long-term disability coverage, and legal planning and support insurance
• Tech, education / training, and wellness allowances
• Safe Harbor 401(k) plan with employer contributions (current match = 4%) and immediate vesting
• Referral bonus: Bring your friends! If someone you refer is hired, you’ll get a bonus of $6–12k!
• Total Pet Plan
• Employee Assistance Program
• Up 12 weeks of FMLA paid at 100%
• PTO is provided to team members as a lump sum allowance, not an accrual. PTO is prorated based on your start date (see table below) on a quarterly basis (with tenure-based increases), 8.75 days of sick leave, 11 federal holidays, their birthday (8 hours), up to 15 days for jury duty, and up to 3 days (24 hours) of bereavement leave per eligible instance