Design Manager

Summary

Join HubSpot's Commerce CPQ Product Design team as a design leader. You will co-own a significant part of the product, working with product and engineering leaders to establish objectives and strategies. Responsibilities include coaching design craft, building diverse teams, and influencing design strategy across the organization. The ideal candidate has experience leading product design in SaaS sales-led and sales-assisted motions, translating complex business systems into user experiences, and a proven track record of delivering quality at speed. HubSpot offers a competitive salary, benefits, and a collaborative work environment. The company values flexibility and connection, with opportunities for both remote work and in-person collaboration.

Requirements

• Have relevant SME experience potentially involves wrangling complex systems into elegant platform user experiences, specifically around price configuration or SKU management, quotes or proposals as they relate to sales processes or revenue lifecycle, bonus points for any billing and payments configuration experience
• Understand how to set designers up to identify and drive impact that meets the needs of our customers and the business
• Have a developed sense for how to balance speed, quality, and consistency of design, particularly as it pertains to growth and experimentation
• Have a sixth sense for how to provide and encourage thoughtful feedback on designs as well as identify overlaps and efficiencies between team member’s projects
• Understand how to bring a sense of team and mission to the groups you lead and to the broader UX team
• Can deliver clear, direct and actionable feedback and won’t shy away from confronting difficult situations or increasing communication when there’s friction or uncertainty
• Experienced in building, managing and scaling high-performing teams
• A leader who shares our HEART values and practices growth mindset

Responsibilities

• Co-own a significant part of the product with your partners
• Drive its strategy and vision
• Work in partnership with product and engineering leaders to establish objectives, high-level strategies, and key results for a group of designers
• Set designers up to identify and drive impact that meets the needs of our customers and the business
• Balance speed, quality, and consistency of design, particularly as it pertains to growth and experimentation
• Provide and encourage thoughtful feedback on designs as well as identify overlaps and efficiencies between team member’s projects
• Bring a sense of team and mission to the groups you lead and to the broader UX team
• Be responsible for thoughtful team organization, delivering feedback early and often, aligning strengths to problems and providing opportunities for career growth through additional responsibility or potential impact
• Deliver clear, direct and actionable feedback and won’t shy away from confronting difficult situations or increasing communication when there’s friction or uncertainty
• Collaborate with the other design leaders to develop a product design strategy and convey the strategy to designers and the org in a way that influences execution
• Coach design craft and uplevel the quality of experiences shipped while bringing a sense of mission
• Set clear expectations and driving a broad commitment to great performance
• Partner with product and engineering leaders to create a shared strategy, vision, and cohesive roadmap for the future of this product area
• Craft a design vision informed by data that engages and delights customers and drives tangible business results
• Be a thoughtful partner to UX exec leadership to expand organizational design strategy and vision, through initiatives that impact bigger systems, multiple product teams, and new product opportunities
• Partnering with cross-functional teams like business intelligence, sales, marketing, and customer success to create experiences that delight users and customers at each stage of their journey
• Drive results for a critical product area and help influence the future of the product line by working to establish product experience objectives, goals, and strategic plays that inspire teams to execute
• Be adaptable and flexible in coaching the team to design and execute effective experiments

Preferred Qualifications

• An empathetic and supportive coach who values delivering actionable feedback and career growth guidance to help teams do their best work
• Committed to showing as a leader that you’re invested in building a diverse, inclusive, and psychologically safe work environment
• Able to collaborate and influence across disciplines and levels of an organization
• Skilled at collaborating with adjacent teams to create consistency in the product experience
• Experienced in guiding your team to identify impact that is great for customers and good for business
• Able to lead constructive critiques and have a developed sense for balancing speed, quality, and consistency of design
• Able to support a team in managing through complex scenarios to find clarity from ambiguity
• Someone who understands how to foster team health and brings a sense of mission to the group you lead. This includes being responsible for creating a safe space for feedback, thoughtful team organization, aligning strengths to problems and providing opportunities for career growth through additional responsibility or potential impact

Benefits

• Cash compensation range: 180000-288000 USD Annually
• This cash compensation includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles
• In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs)
• Some roles may also be eligible for overtime pay
• Remote work
• In-person onboarding and events (with accommodation options)