Desk Operator

Summary

We are seeking a Virtual Desk Operator to handle incoming calls and messages, provide excellent customer service, and assist with administrative tasks from home. This is a remote position.

Requirements

High school diploma or equivalent required

Responsibilities

• Answer incoming calls and messages promptly and professionally
• Handle customer inquiries and provide accurate information
• Transfer calls to the appropriate department or individual
• Take detailed messages and relay them to the appropriate person
• Assist with administrative tasks, such as data entry and filing
• Maintain confidentiality of sensitive information
• Provide excellent customer service and ensure client satisfaction
• Adhere to company policies and procedures

Preferred Qualifications

• Prior experience in customer service or a related field preferred
• Experience with virtual phone systems is a plus