1st Level IT Support Desk Operative

Summary

Join our team as an IT Support Specialist and receive and log telephone queries and issues with regard to clinical software and computer hardware, delivering IT Support Services to Customers. To diagnose the fault and resolve those issues in a professional and timely manner, nurturing positive relationships with the customer base and staff.

Requirements

• Experience of providing IT support and troubleshooting hardware and software issues is essential
• Having a general interest in IT and previous work experience within customer service would be beneficial
• Using an IT Service Management system to allocate and monitor support tasks would be desirable but not essential as training would be provided
• He/she should have excellent communication, interpersonal and keyboard skills and have the ability to prioritise and work to deadlines

Responsibilities

• To receive and log service desk queries and problems, maintaining good records of both the call and the solution(s) found
• Research any software or hardware issues to be able to diagnose/resolve the fault or ensure that problems requiring action from other departments are reported promptly and documented
• Provide a high level of support to end users, implementing a fix or informing the customer of the solution to a query
• To maintain effective communication with colleagues and other individuals / departments within the organisation, acting as a key liaison, highlighting potential problems
• Take responsibility for own workload, ensuring that tasks set by management are carried out

Benefits

• 28 Days annual leave (inc. Bank Holidays) increasing to 33
• Regular internal technical conferences
• Pension scheme
• Health Care Plans
• Salary sacrifice bicycle schemes