Desktop Engineer

Summary

Join Experian as a Desktop Engineer and take ownership of the daily and long-term strategic management of software and technology-related hardware. Develop and implement plans for desktop platform optimization and standardization, managing SCCM and JAMF infrastructure. Provide 3rd level desktop platform support, coordinate critical updates, and monitor platform health. Manage incident and service requests, collaborate with support teams, and provide technical assistance. Direct help desk team members, organize training, and maintain records of help desk activities. This fully remote position requires 1+ years of experience with application imaging and problem analysis and resolution skills.

Requirements

• 1+ years of experience with application imaging
• Motivated and lead a team to work occasionally requiring after hours emergency response
• Problem analysis and resolution

Responsibilities

• Develop and implement plans for desktop platform optimization and standardization
• Manage SCCM and JAMF infrastructure, ensuring installation, configuration, and maintenance
• Create application deployment objects for software
• Communicate with support teams for issue resolution and workstation management
• Provide 3rd level desktop platform support and coordinate with vendors for issue resolution and strategy development
• Coordinate critical updates and support the Windows Servicing Model
• Monitor SCCM and JAMF platform health, addressing issues and maintaining client health
• Package, troubleshoot, and support application installations
• Oversee operating system deployment, updates, and maintenance
• Manage incident and service requests, resolving or reassigning
• Collaborate with support teams to determine causes of issues
• Provide technical assistance and support to clients
• Use ITIL and change management processes
• Troubleshoot SCCM and JAMF distribution point issues
• Manage hardware and software assets, ensuring compliance with vendor contracts
• Apply continuous improvement strategies for technology spending
• Support IT infrastructure and finance projects
• Direct help desk team members and provide frontline assistance for complex inquiries
• Organize training for team members on best practices
• Maintain records of help desk activities and present evaluations to management
• Foster good working relationships within the help desk team
• Develop strategies to address and prevent issues

Benefits

• Medical, life and dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program