Desktop Support

Summary

Join our team at T-Systems India and become a Desktop Support Engineer, providing technical assistance to clients, installing, upgrading, and troubleshooting hardware and software systems.

Responsibilities

• Address user tickets regarding hardware, software, and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals
• Work on technical projects and with Security, Network, and Infa teams as needed