Developer Advocate Lead

Summary

Join Twingate as their Developer Advocate Lead and become the bridge between Twingate's technology and its practitioner community. Shape the practitioner engagement strategy, create compelling content (documentation, tutorials, videos, blog posts), build and nurture a thriving community, and represent Twingate at conferences and meetups. You will own and enhance the documentation strategy, optimize the self-serve journey, and gather insights from the developer community to inform product improvements. A day might involve creating YouTube tutorials, developing documentation, speaking at conferences, building an ambassador program, arranging meetups, and reviewing customer journeys. This role requires strong technical skills, excellent communication abilities, and a passion for engaging with technical communities.

Requirements

• 3+ years of experience in developer relations, technical advocacy, or a similar role that bridges technical and communication skills
• Strong technical background with the ability to understand and communicate complex concepts to various audiences
• Experience creating compelling technical content (videos, blog posts, documentation, tutorials)
• Excellent public speaking and presentation skills
• Proven ability to build and nurture technical communities
• Strong empathy for developers and practitioners
• An "I'll figure it out" mindset and willingness to experiment across different channels

Responsibilities

• Technical Evangelism : Demonstrate deep technical understanding of our product while communicating its value in accessible terms to IT/Security/DevOps practitioners
• Content Creation : Develop compelling technical content including documentation, tutorials, videos, and blog posts that showcase Twingate's capabilities
• Community Engagement : Represent Twingate at conferences, local meetups, and other industry events to increase awareness and drive sign-ups
• Documentation Leadership : Own and enhance our documentation strategy, creating clear, comprehensive guides that help users progress from free to paid tiers
• Self-Serve Journey Optimization : Identify and implement strategies to craft exceptional first impressions with Twingate to encourage affinity and advocacy
• Feedback Collection : Gather insights from the developer community to inform product improvements and new features
• Creating a YouTube tutorial series demonstrating Twingate implementation for specific use cases
• Developing vertical documentation that addresses the needs of different customer segments
• Speaking at a developer conference about modern approaches to secure access
• Building a Twingate brand ambassador program for power users
• Arranging an IRL meetup for hands on keyboard users of Twingate
• Reviewing self-serve customer journeys to identify friction and bad experiences and implement solutions

Preferred Qualifications

Solid understanding of modern security concepts and practices (experience with zero trust security is a plus)