Lead Advocate

Summary

Join Solace, a healthcare advocacy marketplace, as a Lead Advocate to guide and support a growing team of advocates. You will be responsible for advocate onboarding and training, answering advocate questions, and developing content and protocols to improve patient care. Reporting to the Chief Medical Officer, you will play a vital role in helping patients navigate complex health challenges. This is a remote position requiring a Bachelor's degree, active health profession licensure, and at least 3 years of experience in care management or a related field. Prior experience as a Solace advocate is preferred. Solace is a fast-growing, mission-driven startup committed to redefining healthcare.

Requirements

• Bachelor's degree required
• Active licensure in good standing in chosen health profession (RN, LCSW, etc.) required
• Minimum 3 years of working in care management, care coordination or a related field

Responsibilities

• Translate your experience as an advocate to inform improvements to the advocate and patient experience
• Lead onboarding sessions for advocates, set Solace’s tone, and provide an excellent initial experience for advocates
• Act as a primary touchpoint for questions from advocates about how to solve patients’ problems
• Partner closely with advocate operations managers to carry out operational processes to improve the advocate service
• Develop clinical content and protocols to ensure advocates feel supported in the work they do and that patients are able to access the resources they need
• Ensure that Solace’s protocols are being followed by the advocate team

Preferred Qualifications

• Comfortable leading virtual training sessions and bringing positive energy to group interactions
• Strong organizational skills, verbal communication, and written communication
• Flexibility, as the needs of a growing organization will evolve
• Excitement at the prospect of working in a fast moving, high growth, tech-forward startup environment, taking complete ownership of the work you do
• Prior experience working as an advocate at Solace is strongly preferred

Benefits

This is a remote position