Lead Advocate

Summary

Join Solace as a Lead Advocate and guide our growing team of advocates in supporting patients through complex health challenges. You will lead advocate onboarding and training, provide first-line support, and develop content and protocols to enhance patient care. Reporting to the Chief Medical Officer, you will be a key resource for advocates, ensuring they have the tools and knowledge to effectively assist patients. This role requires a Bachelor's degree, active licensure in a health profession, and at least 3 years of experience in care management or a related field. Prior experience as a Solace advocate is preferred. The position is fully remote and based in the United States.

Requirements

• Bachelor's degree required
• Active licensure in good standing in chosen health profession (RN, LCSW, etc.) required
• Minimum 3 years of working in care management, care coordination or a related field
• Applicants must be based in the United States

Responsibilities

• Translate your experience as an advocate to inform improvements to the advocate and patient experience
• Lead onboarding sessions for advocates, set Solace’s tone, and provide an excellent initial experience for advocates
• Act as a primary touchpoint for questions from advocates about how to solve patients’ problems
• Partner closely with advocate operations managers to carry out operational processes to improve the advocate service
• Develop clinical content and protocols to ensure advocates feel supported in the work they do and that patients are able to access the resources they need
• Ensure that Solace’s protocols are being followed by the advocate team

Preferred Qualifications

• Comfortable leading virtual training sessions and bringing positive energy to group interactions
• Strong organizational skills, verbal communication, and written communication
• Flexibility, as the needs of a growing organization will evolve
• Excitement at the prospect of working in a fast moving, high growth, tech-forward startup environment, taking complete ownership of the work you do
• Prior experience working as an advocate at Solace is strongly preferred

Benefits

This is a remote position