Developer Success Engineer

Summary

Join Dagster Labs, a well-funded startup, as a Developer Success Engineer and provide technical support to Dagster+ customers and open-source users. Collaborate with enterprise clients, create sustainable solutions through documentation, tooling, and process improvements, and provide feedback to enhance product quality. This full-time, remote-friendly position offers competitive salary, equity, and benefits. You will work within the Developer Success team, contributing to a collaborative, remote-first culture. The role involves providing technical guidance on data orchestration and troubleshooting issues related to Dagster installations and cloud services. You will also improve documentation, support tooling, and contribute to product improvements.

Requirements

• 5+ years of relevant experience in technical support or a similar role
• Proficiency in Python
• Hands-on experience with distributed systems, containerized environments (e.g., Kubernetes, Docker), cloud platforms (AWS, GCP, Azure), and CI/CD workflows
• Strong written and verbal communication skills, with empathy for clients and ability to advocate for their needs while representing the company effectively
• Proven ability to troubleshoot and resolve complex technical challenges independently
• Proactive mindset for engaging with customer issues and driving improvement

Responsibilities

• Provide technical support to Dagster+ customers and open-source users
• Provide technical guidance on data orchestration, integration, and how to write pipelines in Dagster (Python)
• Diagnose and resolve issues related to Dagster installations, integrations, and deployments
• Troubleshoot issues with cloud services (AWS, GCP, Azure) and containerized environments (Kubernetes, Docker) to help customers implement solutions effectively
• Work flexible shifts between 7 AM and 7 PM ET to provide timely support to customers across different time zones
• This position will work Pacific Time Zone hours from 9am - 5pm
• Improve documentation for clarity and usability
• Improve support tooling and develop debugging resources to expedite issue resolution
• Provide feedback to engineering and product teams to drive product improvements

Preferred Qualifications

• Experience with data orchestration tools (e.g., Dagster, Airflow, Prefect)
• Knowledge of data engineering
• Experience at high-growth SaaS startups

Benefits

• Competitive salary
• Equity
• Benefits
• Flexible remote work options