Developer Success Engineer

Summary

Join WorkOS's Developer Success Engineering team as a Developer Success Engineer and be on the front line, interacting with developers, building relationships, and enhancing their experience. You will serve as the product expert and primary contact between engineers and developer customers, providing guidance, debugging support, and integration advice. This role requires a technically-minded, empathetic, and passionate individual who enjoys problem-solving. The position involves daily interaction with users via various communication channels and requires expertise in WorkOS products and technologies. You will mentor junior team members and engage customers for feedback to shape product development. Working hours are 9am - 5pm US ET or 9am - 5pm US PT.

Requirements

• 2+ years experience in a technical customer-facing support role for a developer-focused product
• Exceptional verbal and written communication skills
• Passion for educating and breaking down complicated concepts
• Quick learner and relentlessly inquisitive

Responsibilities

• Work with our users daily via Slack, email, and Zoom
• Understand and be an expert in WorkOS’s products and codebase, supporting technologies such as SAML/OIDC, REST APIs, and modern frontend frameworks
• Provide technical advice to developers on best practices for integrating with our API
• Act as a hard + soft skill mentor and escalation point to junior members of the team
• Troubleshoot any issues that arise from the developer and diagnose any blockers
• Engage customers for feedback to help shape product development
• Work cross-functionally within the company

Benefits

• Competitive pay
• Substantial equity grants
• Healthcare insurance (Medical, Dental and Vision) for you and your family
• 401k matching
• Wellness and fitness monthly allowances
• PTO + paid holidays + unlimited sick leave
• Autonomy and flexibility with remote work