Senior Developer Success Engineer

Summary

Join Temporal as a Senior Developer Success Engineer and become the leading technical expert for our thriving developer community. You will empower users to deploy and scale Temporal within cloud-native environments, tackling complex infrastructure challenges and optimizing performance. This role demands expertise in distributed systems and a passion for enhancing the developer experience. You will troubleshoot issues, develop automation solutions, and collaborate with developers and engineering teams. Your insights will directly influence platform improvements and the creation of self-service infrastructure solutions. This position offers a competitive salary and a comprehensive benefits package.

Requirements

• Have 6+ years of experience as a developer, preferably fluent in one or more of the following languages: Python, Java, Golang, TypeScript
• Have experience with deployment and managing medium to large-scale architectures (e.g., Kubernetes or Docker)
• Have experience with monitoring tools such as Prometheus and Grafana and troubleshooting performance and availability issues
• Have a minimum of one year experience in an internal or external customer-facing role
• Have a passion for helping others regardless of who they are or how they act
• Have experience working with or as part of remote teams
• Possess strong written and verbal communication skills
• Seek to understand first, lead with data, and rely on facts

Responsibilities

• Be a keen learner: Work with cloud-native, highly scalable infrastructure spanning AWS, GCP, Kubernetes, and microservices. Gain deep expertise in container orchestration, networking, and observability while learning from complex, real-world customer use cases
• Be a keen learner: Hone your programming skills in infrastructure automation, resilience engineering, and performance tuning using Go, Python, and Java
• Be a passionate problem solver: Work directly with developers to debug complex infrastructure issues, optimize cloud performance, and enhance reliability for Temporal users
• Be a passionate problem solver: Develop observability solutions (Grafana, Prometheus), improve networking (load balancing, DNS, ingress/egress), and automate infrastructure operations (Terraform, IaC) to help customers run Temporal efficiently at scale
• Be a passionate problem solver: Independently drive technical solutions, whether debugging complex production issues or designing infrastructure best practices
• Be a great communicator: Engage directly with developers, engineering teams, and product teams to understand infrastructure challenges and provide solutions that enhance scalability, performance, and reliability
• Be a great communicator: Influence platform improvements, from enhancing observability tooling to developing self-service infrastructure solutions that simplify troubleshooting (e.g., building diagnostic tools similar to Twilio’s Network Test)
• Be a great communicator: Serve as a bridge between developers and infrastructure, ensuring that reliability, performance, and developer experience remain top priorities as Temporal scales

Preferred Qualifications

• Have previous experience in customer-facing positions such as a professional services consultant, solutions architect, customer engineer, etc
• Have experience with security certificate management and implementation
• Have the ability to understand use cases and translate them into Temporal design decisions and architecture best practices
• Be familiar with these technologies: EKS, GKE, Kubernetes, Prometheus, Grafana, OpenTracing, Terraform/Ansible/CDK

Benefits

• Unlimited PTO, 12 Holidays + 2 Floating Holidays
• 100% Premiums Coverage for Medical, Dental, and Vision
• AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
• Empower 401K Plan
• Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!
• Paid Time Off (PTO)
• Benefits outside the United States vary by country, and are issued in partnership with Remote.com
• Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, in-home office setup (in addition to company-issued hardware), professional memberships, work-from-home meals, and access to the Calm app for mental wellness
• $3,600 / Year Work from Home Meals
• $1,500 / Year Career Development & Learning
• $1,200 / Year Lifestyle Spending Account
• $1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you)
• $500 / Year Professional Memberships
• $74 / Month Reimbursement for Internet
• Calm App Subscription for Mental Health & Wellness