Developer Success Engineer

Summary

Join Temporal as a Developer Success Engineer: Infrastructure and become the frontline technical expert for our developer community. You will assist users in deploying and scaling Temporal within cloud-native environments, troubleshoot intricate infrastructure problems, optimize performance, and create automation solutions. This role demands expertise in distributed systems and a passion for enhancing the developer experience. You will work directly with developers, engineering teams, and product teams to solve infrastructure challenges and improve scalability, performance, and reliability. The ideal candidate possesses strong communication skills, a positive attitude, and a passion for community success. This position offers a competitive salary and a comprehensive benefits package.

Requirements

• Located in the United Kingdom, with a strong preference for London
• 3+ years of experience in a technical/developer support role, preferably with experience/exposure writing/testing/troubleshooting applications in one of the following languages: Python, Golang, TypeScript
• Positive attitude and strong willingness to learn
• Strong communication skills
• Ability to work according to established best practices
• Passion for the success of our community and customers

Responsibilities

• Be a keen learner: Work with cloud-native, highly scalable infrastructure spanning AWS, GCP, Kubernetes, and microservices. Gain deep expertise in container orchestration, networking, and observability while learning from complex, real-world customer use cases
• Our stack includes Go, Python, and Java, providing continuous opportunities to hone your programming skills in infrastructure automation, resilience engineering, and performance tuning
• Be a passionate problem solver: Work directly with developers to debug complex infrastructure issues, optimize cloud performance, and enhance reliability for Temporal users
• Develop observability solutions (Grafana, Prometheus), improve networking (load balancing, DNS, ingress/egress), and automate infrastructure operations (Terraform, IaC) to help customers run Temporal efficiently at scale
• Once ramped up, independently drive technical solutions, whether debugging complex production issues or designing infrastructure best practices
• Be a great communicator: Engage directly with developers, engineering teams, and product teams to understand infrastructure challenges and provide solutions that enhance scalability, performance, and reliability
• Your insights will influence platform improvements, from enhancing observability tooling to developing self-service infrastructure solutions that simplify troubleshooting (e.g., building diagnostic tools similar to Twilio’s Network Test)
• Serve as a bridge between developers and infrastructure, ensuring that reliability, performance, and developer experience remain top priorities as Temporal scales

Preferred Qualifications

• Previous experience in customer-facing positions such as a professional services consultant, solutions architect, customer engineer, etc
• Experience with security certificate management and implementation
• Ability to understand use cases and translate them into Temporal design decisions and architecture best practices
• Technologies: EKS, GKE, Kubernetes, Prometheus, Grafana, OpenTracing, Terraform/Ansible/CDK

Benefits

• The estimated pay range for this role is £85,000 to £109,000
• Additionally, this role is eligible to participate in Temporal’s equity plan
• Unlimited PTO, 12 Holidays + 2 Floating Holidays
• 100% Premiums Coverage for Medical, Dental, and Vision
• AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
• Empower 401K Plan
• Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!
• Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com
• Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, in-home office setup (in addition to company-issued hardware), professional memberships, work-from-home meals, and access to the Calm app for mental wellness
• $3,600 / Year Work from Home Meals
• $1,500 / Year Career Development & Learning
• $1,200 / Year Lifestyle Spending Account
• $1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you)
• $500 / Year Professional Memberships
• $74 / Month Reimbursement for Internet
• Calm App Subscription for Mental Health & Wellness