Developer Support Engineer

Summary

Join RevenueCat as a Developer Support Engineer and help developers integrate our SDK into their apps. You will work directly with customers, collaborate with engineering and product teams, and improve the developer experience. This remote-first role requires 2-3 years of engineering experience, mobile development knowledge, and excellent communication skills. You'll be identifying and resolving issues, improving documentation, and contributing to internal tools. RevenueCat offers a competitive salary, equity, remote work flexibility, generous time off, and a workspace stipend.

Requirements

• Have 2-3 years experience in an engineering or technical role
• Have experience integrating and shipping RevenueCat in a mobile app
• Have an understanding of the mobile development and release process
• Have experience in either iOS (Swift / Objective-C) or Android (Java / Kotlin)
• Have great debugging skills
• Have experience debugging code issues utilizing stack traces
• Have an interest in "wearing many hats," doing what it takes to help developers every day
• Have excellent verbal, written and interpersonal communication skills
• Have empathy for developers and their development/learning process
• Have a demonstrated creative problem-solving approach and strong analytical skills
• Be able to overlap your core working hours with Central Time Zone

Responsibilities

• Learn the common frustrations our customers have, and help them get unblocked to ship their apps
• Learn the internal tools and processes used by the support team
• Make improvements to our docs and support articles based on customer interactions to reduce support
• Work with our engineering team to untangle complex tickets
• Make product suggestions that will improve the developer experience and reduce support
• Build internal apps to test and reproduce issues
• Work directly with customers to assist with onboarding and solution engineering
• Identify key problem areas for developers and make targeted improvements that help developers
• Improve and create internal tools and dashboards for support and other internal processes
• Make significant contributions to the support process that helps you and your teammates be more efficient
• Develop a super-hero like intuition for the root causes of tickets and become an expert troubleshooter
• Interview, hire and mentor additional support engineers
• Discover new and unexpected ways to delight developers with our support experience

Benefits

• $112,000 USD Salary regardless of your location
• Competitive equity in a fast-growing, Series B startup backed by top tier investors including Y Combinator
• 10 year window to exercise vested equity options
• Fully remote work environment that promotes autonomy and flexibility
• Suggested 4 to 5 weeks time off to recharge and focus on mental, physical, and emotional health
• $2,000 USD to build your personal workspace
• $1,000 USD annual stipend for your continuous learning and growth