Senior It Support Engineer, Developer Services

Summary

Join AppLovin's dynamic Dev Services IT team as a Senior IT Support Engineer. This critical role involves driving technology infrastructure, ensuring high availability, and providing innovative solutions. You will contribute to projects, manage multi-month initiatives, and handle network and security measures. Troubleshooting, optimizing IT processes, and maintaining documentation are key responsibilities. The ideal candidate possesses deep technical expertise, problem-solving skills, and a proactive approach to technological advancements. AppLovin offers a competitive compensation package, including benefits.

Requirements

• Proven experience in IT engineering or a similar individual contributor role
• Generally, 5 or more years of relevant IT experience
• Experience/Understanding of IT budgets and reporting, including hardware/software purchasing and vendor negotiations
• Excellent knowledge of technical management, information analysis, and computer hardware/software systems
• Familiarity with Okta or related systems; strong capability with Google Workspace, including user/group management, email management, and event reporting
• Comfort with and ability to produce basic shell scripting or Python scripts
• Expertise in debugging computer issues for Mac and Windows remotely
• Exceptional communication and interpersonal skills
• Proven ability to collaborate effectively within a team
• Strong organizational and time-management skills
• Respected by peers within and outside the IT team

Responsibilities

• Act as a highly skilled IT engineer contributing directly to projects and problem-solving without a leadership focus
• Collaborate with team members to execute IT-driven initiatives and align with business objectives
• Take a vague deliverable, flesh out a strategy and goals, and build a clear roadmap forward
• Handle multi-month projects by engaging and working through various tasks and milestones
• Define large efforts with milestones and deliver clear visibility on progress throughout
• Manage firewalls, VPNs, and other network security measures to safeguard corporate data
• Implement and enforce IT security policies and compliance standards
• Resolve complex technical issues promptly to minimize business disruptions
• Provide expert-level support for IT services on Mac and Windows systems
• Evaluate emerging technologies and recommend improvements to existing systems
• Identify and streamline IT processes and workflows to enhance efficiency
• Self-educate on new software and services to reach proficiency in a short time
• Produce basic scripts or automated workflows as part of the job
• Maintain comprehensive documentation of IT systems, configurations, and processes
• Ensure compliance with industry regulations and company policies
• Audit systems and assess outcomes to meet financial and privacy compliance requirements
• Support device provisioning and software layouts to fit the needs of diverse teams
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Negotiate with external businesses and bring proposals to leadership for approval
• Manage relationships effectively with various groups within the company, ensuring that input is included
• Teach and enrich the rest of the IT team in their specialty areas

Benefits

• Competitive total compensation package with a pay for performance rewards approach
• Equity, and other forms of incentive compensation (as applicable)
• Dental, vision, and other benefits