Developer Support Engineer

Summary

Join Zyte as a Developer Support Engineer and become the go-to expert for customer integration with our Web Scraping API and Cloud Spider Deployment Platform. You will troubleshoot API issues, resolve scraping blocks, assist with deployments and debugging, and address usage and billing questions. We value continuous improvement and utilize metrics to enhance our processes. The role requires strong problem-solving skills, excellent customer service, and the ability to work independently within a remote team. You will collaborate with engineering and product teams, providing feedback and suggesting improvements. This position offers the opportunity to work with cutting-edge technologies and contribute to a supportive, multicultural team.

Requirements

• 3+ years of support or equivalent experience in a customer facing role
• Good understanding of HTTP, browser behavior, browser stack, headless browsers, web scraping techniques, and anti-bot mechanisms
• Strong grasp of Python to be able to write and debug code
• Experience debugging REST APIs (using Postman, curl, or directly in code)
• Experience with web scraping tools or libraries (e.g., Puppeteer, Playwright, Selenium, BeautifulSoup, Scrapy)
• Good understanding of web applications, client utilities, browserstack, headless browsers and developer tools in browsers
• Familiarity with tools such as Wireshark, tcpdump, Burp Suite etc to intercept and debug network traffic
• Understand browser engines, browser fingerprinting, and ad-blocker mechanisms
• Comfortable with Linux/UNIX or Mac Terminal command-line for efficient scripting and automation
• Excellent verbal and written English skills and ability to articulate a complex system or problem based on the type of audience
• Strong team player with good analytical and technical writing skills
• Ability to multi-task and manage multiple priorities and commitments

Responsibilities

• Debug and resolve API errors, failed requests, and integration issues
• Investigate website blocking behavior (e.g., bot detection, captchas, IP bans)
• Recommend and adjust scraping settings like browser fingerprinting, header tuning, proxies, and rendering modes
• Assist with custom setups and edge-case data extraction requests
• Support customers in deploying and managing spiders on our cloud platform
• Analyze logs and runtime behavior of spiders to diagnose failures or inefficiencies
• Help customers retrieve structured data using AI extraction and quickfixes
• Assist users with billing questions, plan upgrades, and usage diagnostics
• Write clear and concise explanations, technical walkthroughs, and documentation
• Collaborate with engineering/product teams to communicate bugs or suggest improvements based on user feedback
• Strong customer focus with a mindset for preventing future recurrence of issues and be an advocate for customers to get the best value possible
• Demonstrate leadership and ability to work independently to resolve complex technical issues
• Maintain technical documentation, troubleshooting guides and AI bots
• Provide assistance to internal groups in Zyte to troubleshoot issues and make configuration changes
• Effectively collaborate within the team and with other teams to constantly improve the processes and tools for greater efficiency and better customer satisfaction
• Be available to participate in the weekend shift - approximately one weekend every month for additional compensation

Preferred Qualifications

Prefer familiarity with additional languages such as Javascript, Node.js, Typescript, Java, Javascript, .net/C#, Golang

Benefits

• Become part of a self-motivated, progressive, multi-cultural team
• Have the freedom & flexibility to work remotely
• Get the chance to work with cutting-edge open source technologies and tools