Development Operations Coordinator

Summary

Join Shatterproof, a national organization dedicated to ending the addiction crisis, as their Development Operations Coordinator. This full-time, permanent role, offering a salary between $62,500 and $78,100, involves managing all aspects of donation processing, from recording and reconciling donations to generating donor acknowledgments and reports. You will maintain donor records in Salesforce, liaise with finance and other teams, and ensure compliance with legal and tax requirements. Strong attention to detail, database management skills, and excellent communication are essential. The position is currently remote but may transition to a hybrid model in the future.

Requirements

• 1-3 years of experience in nonprofit fundraising, gift processing, data entry, or a related administrative role
• Strong attention to detail and accuracy in data entry and financial reconciliation
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Familiarity with CRM systems (Salesforce preferred), financial reconciliation, and reporting tools
• Ability to handle sensitive donor information with discretion and maintain confidentiality
• Excellent organizational and time-management skills, with the ability to manage multiple tasks and deadlines
• Strong written and verbal communication skills, with the ability to interact professionally with donors and internal teams
• Problem-solving mindset with a proactive approach to resolving discrepancies and improving processes

Responsibilities

• Accurately and promptly record all donations, including checks, credit card payments, wire transfers, and ACH payments, in the donor database (Salesforce)
• Review and update donor information, donation details, and payment data on donor records
• Manage the central donations inbox, process daily donor inquiries, and handle gift notifications
• Reconcile donation data with financial records to ensure accuracy and proper coding of gifts to the correct accounts, funds, or projects
• Prepare weekly, monthly, and annual reports detailing incoming donations for management and accounting purposes
• Liaise with mail house partners to oversee donor acknowledgment processes
• Generate and send timely, accurate thank-you letters, receipts, and acknowledgments to donors
• Ensure compliance with legal and tax requirements for donor receipts and reporting
• Maintain a high level of confidentiality and security for donor information
• Swiftly resolve donor inquiries or discrepancies related to gift processing
• Serve as the point of contact for collecting department content for the organization's newsletter
• Partner with Finance Operations to ensure seamless communication between Development and Finance teams
• Assist in preparing development-related documents for audits, tax filings, and other regulatory requirements
• Support scheduling and coordination for Development team activities
• Maintain an up-to-date database of development team credentials
• Provide administrative support for donor stewardship opportunities
• Ensure external nonprofit rating and information sites (e.g., Guidestar, Charity Navigator) remain current
• Other responsibilities as assigned

Preferred Qualifications

• Knowledge of tax and legal requirements related to charitable donations and donor acknowledgments
• Prior experience working with third-party donation processing vendors or mail house partners

Benefits

• Salary range: $62,500 - $78,100
• Remote work (currently, may transition to hybrid)