Senior HRIS and People Operations Coordinator

Summary

Join Apollo.io as a Senior People Coordinator and play a vital role in supporting our employees throughout their journey. You will leverage your HRIS expertise and strategic thinking to enhance our HR systems and processes. As a remote-first company, you will manage the full employee life cycle, lead system improvements, and ensure data integrity. You will also serve as a go-to expert for HRIS platforms, policies, and processes. This role involves collaborating with various stakeholders, supporting international expansion efforts, and mentoring team members. You will be responsible for designing reports, managing the Jira ticketing system, and leading knowledge management initiatives.

Requirements

• Bachelor's degree with 4+ years of progressive HR experience, including HRIS analyst experience (Workday, ADP, or other major platforms)
• Strong technical proficiency with ability to serve as system administrator across HR platforms, including advanced experience with Jira and knowledge base platforms like Notion
• Demonstrated experience leading HR projects, process improvements, and system implementations
• Proven track record of maintaining data integrity and creating meaningful insights through HR analytics and reporting
• Experience supporting international HR operations, immigration processes and multi-entity organizations, including understanding of compliance requirements across regions
• Strong project management skills with demonstrated ability to manage competing priorities and collaborate across teams
• Advanced proficiency with business tools (MS Office, Google Workspace) and ability to learn new technologies quickly
• Exceptional written and verbal communication skills with experience mentoring team members and influencing stakeholders at all levels

Responsibilities

• Serve as the HRIS subject matter expert, managing system configurations, maintenance, and upgrades across our HR tech stack (In partnership with the IT team)
• Lead and execute operational tasks in support of the full employee life cycle (pre-boarding to post-termination), serving as a subject matter expert for complex cases
• Drive continuous improvement of employee experience processes while maintaining confidentiality, accuracy, and compliance with employee data across all People-related systems
• Manage and optimize the Jira ticketing system for people support, including creating workflows and developing best practices, and provide training to ensure new team members are proficient in system processes and troubleshooting
• Lead knowledge management initiatives using Notion or similar platforms, ensuring documentation remains current and implementing governance standards
• Design and analyze reports to track key metrics, trends, and maintain data integrity across HR systems
• Partner with internal stakeholders (including accounting, payroll, IT) on strategic matters related to onboarding, employee changes, terminations, and process improvements
• Support international expansion efforts by serving as an immigration liaison and helping establish and maintain compliant People processes across new entities, including coordinating with external immigration counsel, managing visa applications, and ensuring compliance with global mobility requirements
• Mentor team members and serve as our technical resource for the broader People team
• Lead special projects and cross-functional initiatives to improve HR operations

Preferred Qualifications

Previous experience liaising with immigration counsel and managing global mobility programs

Benefits

Remote work, flexible hours